Client Service Representative

Client Service RepresentativePlayfly Sports is looking for a Client Service Representative to join our team in Detroit. The Client Service Representative (CSR) will be responsible for supporting revenue growth for all linear offerings within a set of accounts by assisting with the sales process to agencies. This role will have a solid understanding of Playfly's integrated linear offerings and address station partner and client needs through consistent communication.What You'll Accomplish:Assemble and provide effective sales (campaigns) packages for all prospective and current clients – includes understanding clients' needs/specifications and individual styles for package content to create customized packageCollaborate with and support the Account Executives on all account needs, style variations, and timelines for client packagesRemain current on all relevant sports issues and events in order to assemble efficient sales packages with maximum valueProvide background and research on client targets and categories for Account ExecutivesEstablish a working relationship and collaboration with all Sales Managers across the regions to better support and understand sales cycleParticipate in sales presentations and negotiations, lead generation, cold calls, and business socialsEnter & maintain ad orders and postings and resolve discrepancies in Customer Relationship Management system as neededSupport the Account Executives in the comprehensive sales process through prospecting, developing a sales plan, and preparing client calls and meetingsProvide training, leading, and coaching to the Client Service CoordinatorsAssist with sales forecasting reports by pulling, formatting and analyzing data in excelOther job-related duties as assignedWhat You'll Bring:High School Diploma required; Bachelor's degree preferred1-3 years of experience in a sales support or similar roleSome experience working in the sports, ad agencies or media industries requiredSome working experience in CRM systems requiredInterest and general understanding of the sports industryExcellent verbal and written communication skillsStrong skills in Microsoft Office applications Word, Excel, Powerpoint and Outlook requiredExcellent interpersonal skills, including the ability to develop and maintain good working relationships is requiredOutstanding organizational skills and a proven ability to work both as a member of a team and individuallyThe ability to multitask and work effectively on multiple projects with competing deadlinesTravel, Lifting, Physical Requirements:This role takes place in an office setting and is a sedentary roleMinimal travel may be required to attend meetings, conduct trainings, etc.What We Do:Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.comWhat We Stand For:At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.EEOC & Diversity Statement:Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Accommodations:Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io are unable to sponsor or take over sponsorship of an employment visa for this role at this time.