Assistant Front Office Manager

Job Title Assistant Front Office Manager Location CASCADA , Portland, Oregon Job Type Full-Time Reports to Front Desk Manager Job Overview Cascada Spa and Hotel is a boutique luxury hotel and hydrothermal spa known for its lavish accommodations and outstanding wellness experiences. Our LEED Platinum-certified property is committed to sustainability across all operations. We are currently seeking a proactive and skilled Assistant Front Office Manager to support the Director of Front Office in overseeing front desk operations, concierge services, and guest relations. This position plays a vital role in maintaining high standards of guest service, efficiency, and satisfaction while upholding our commitment to sustainability. Key Responsibilities Leadership and Management Assist in supervising and coordinating the front office team, including training, scheduling, and performance support. Contribute to fostering a positive, collaborative work environment and encourage professional growth among team members. Operations and Quality Control Help ensure efficient check-in and check-out processes, maintaining a smooth flow of operations. Support the implementation and monitoring of front office procedures, schedules, and checklists to ensure consistency and efficiency. Conduct regular inspections of the front desk and lobby areas to guarantee cleanliness, maintenance, and adherence to hotel standards. Collaborate with the Director of Front Office, Director of Wellness, Director of Housekeeping, Director of Facilities, Director of Food & Beverage, and Managing Director to ensure seamless cross‑departmental communication and guest experience. Guest Relations Utilize technology and training to address and resolve guest complaints and requests promptly and effectively. Develop and sustain strong guest relationships, ensuring a high level of satisfaction. Work with other departments to address any front office‑related issues and enhance the guest experience. Maintain a presence at the front office, to include welcoming wellness members and guests to the property. Inventory and Budget Management Assist with Revenue Management tasks to optimize space utilization and maximize revenue and profitability. Manage front office supplies inventory, ensuring adequate stock levels. Support the development and management of the front office budget, focusing on cost control while maintaining quality standards. Compliance and Safety Ensure adherence to health, safety, and security standards and regulations. Train staff on proper procedures, equipment use, and safety protocols. Sustainability Promote and implement eco‑friendly practices within the front office department along with the Director of Front Office. Identify opportunities for waste reduction and energy conservation, aligning with the hotel's LEED Platinum certification standards. Requirements Experience Minimum of 3 years of front office experience in the hospitality industry required, with at least 1 year in a supervisory or lead role. Experience in a luxury hotel, spa, or wellness‑focused property is preferred. Skills Strong leadership and team management capabilities. Excellent organizational and time‑management skills. Detail‑oriented with a commitment to high standards. Effective communication and interpersonal skills. Proficiency in front office management software and Microsoft Office Suite. Education High school diploma or equivalent required. Degree in hospitality management or a related field preferred. Physical Requirements Ability to stand, walk, and bend for extended periods. Ability to utilize computer equipment including monitors for extended periods. Ability to lift and carry up to 25 pounds. Working Conditions Must be available to work flexible hours, including AM/PM shifts, weekends, holidays and overnight shifts as needed. Ability to work in a fast‑paced environment and handle multiple tasks simultaneously. Benefits Competitive salary Comprehensive health and wellness benefits. Paid time off and holiday pay. Employee discounts on hotel and spa services. Cascada Spa and Hotel is an equal‑opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive environment for all employees. Join us at Cascada Spa and Hotel and be a key player in delivering exceptional service at our luxurious, sustainability‑focused facility. We look forward to welcoming a dedicated and innovative Assistant Front Office Manager to our team! #J-18808-Ljbffr