Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2019 and has grown into a small but close-knit team of three. Before becoming an agent, I spent eight years in appliance sales before a recruiter from State Farm reached out and set me on this path. I graduated from the University of Tennessee with a degree in Enterprise Management and German, and I’ve been married for 10 years with four kids who keep life full and fun. We’re actively involved in our community—my husband coaches soccer, we donate to local schools, adopt families during the holidays, and even bring a Grinch costume to spread cheer around Christmas time.

In the office, we keep things supportive and engaging with daily training, a Friday book club, coffee, and plenty of team lunches. We look for empathetic, kind, and coachable people to join us. If you’re looking for a place where you can learn, connect, and make a difference while enjoying a family-oriented culture, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Amanda Spencer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.