Inside Sales Account Manager

Job Summary The Inside Sales Account Manager supports the functions of the Sales & Marketing Departments within Border States in managing assigned customer account relationships. Promotes Border States's products, services, and capabilities to maximize customer sales potential. Focuses on retaining existing business, penetrating assigned accounts, and converting new accounts primarily through phone, email, and occasional face to face meetings. Inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions. Location Kansas City, MO Responsibilities Essential Functions Meets or exceeds the sales and gross profit objectives which are established. Proactively develops contacts and services customers using phone, email, and/or web conferencing to secure orders and generate sales of products and services. Proficiently completes cold call and qualify leads. Creates account plans and achieve sales objectives. Identifies and helps transition accounts in the medium potential segment to the high potential segment for field-based coverage. Ensures quality customer supportthrough expediting, pricing, follow-up, returns, and other servicesas required. Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well. Inputs TCCM cost savings documentation that is relevant to the assigned customer base. Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer. Coordinates sales strategies with preferred vendors to maximize customer sales potential. Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets, and specialist team opportunities for Border States. Participates in and advises sales management on the implementation and success of marketing plans and strategies. Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures, and market / customer potential. Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions. Non-essential Functions Advises CFS staff on changes in customer credit worthiness. Advises CFS in any changes in customer management or ownership. Leads and attends sales and product meetings and technical training programs, as required. Attends and assists with sales meetings, trade shows, and training programs, as needed. Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed. Entertains clients as needed. Other duties as assigned by supervisor or other designate. Qualifications Bachelor's degree in business, sales, marketing, or trade or the equivalent in related work experience. Minimum of 4 years of prior customer service, marketing, and quotation or sales experience preferred. Minimum of 4 years of prior electrical distribution and quotations experience preferred. Technical competence in understanding electrical systems. Experience with contract negotiation. Experience with presenting in front of a large group. Ability to read, write and speak in English required. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), internet, email and SAP software. Skills and Abilities Consistently provides responsive, quality service to meet and exceed customer expectations. Excellent interpersonal, written, and verbal communication skills. Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged. Ability to read a one-line diagram (electrical drawings). Physical Requirements Frequency at which you would carry/lift in a typical day: Lift from Waist: 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Lift from Floor: 10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Carried for Distance: 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Frequently Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Frequently Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Frequently Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Frequently Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Frequently Desk work (work usually performed at a desk) - Frequently Use of a computer - Frequently Use of a telephone - Continuously Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Frequently Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Benefits Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law.It's something we've believed in since our founding.We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable. #J-18808-Ljbffr