IT Support Specialist II

Job Title: IT Support Specialist IIDepartment: Information TechnologyLocation: Austin, Texas (On-site)Reports To: Director / Manager of Information TechnologyFLSA Status: Non-ExemptBasic FunctionThe IT Support Specialist II is responsible for providing high-level technical support, systems administration, infrastructure maintenance, and project coordination across a multi-site orthopedic medical practice in Texas. This role serves as an escalation point for complex technical issues while ensuring reliable performance of clinical and business systems that support patient care. The position combines advanced end-user support with hands-on management of workstations, servers, networks, cybersecurity tools, identity systems, printers, VOIP, and healthcare applications, including EMR, PACS, and imaging platforms. The IT Support Specialist II also assists with strategic IT initiatives, vendor coordination, process improvement, and mentoring junior support staff.Job RelationshipReports to the Manager of Information TechnologyQualificationsAssociate degree in Information Technology, Computer Science, or related field preferred; equivalent experience consideredRelevant certifications required: CompTIA Network+, Security+/A+Minimum 5+ years progressive IT support/systems administration experienceMust have a valid Driver’s License and reliable transportationExperience supporting multi-site organizations preferredExperience in healthcare, medical practice, or HIPAA-regulated environments strongly preferredStrong knowledge of:Windows operating systemsMicrosoft 365/Exchange/Entra IDActive DirectoryNetworking fundamentals (TCP/IP, DNS, DHCP, VLANs, and VPN)Printers/imaging devicesEndpoint management toolsBackup and disaster recovery systemsExperience supporting EMR/EHR and PACS systems preferredSkills and AbilitiesExcellent troubleshooting and root-cause analysis skillsStrong communication skills with technical and non-technical usersHigh level of customer service professionalismAbility to prioritize multiple issues in a fast-paced clinical settingStrong project coordination and organizational skillsAbility to work independently with minimal supervisionCritical thinking and problem-solving skillsAbility to articulate explanations and solutions in plain language to non-technical individualsCalm, solutions-focused mindset under pressureResponsibilitiesAdvanced Technical SupportProvide Tier 1 - Tier 2 support for escalated hardware, software, network, and systems issuesTroubleshoot desktops, laptops, printers, scanners, mobile devices, VoIP phones, and peripheral equipmentResolving user issues related to Microsoft 365, remote access tools, and specialty healthcare applicationsMaintain high service standards and timely resolution through the IT ticketing systemSystems & Infrastructure AdministrationAdminister Active Directory, Entra ID / Azure AD, user accounts, permissions, group policies, and MFA solutionsSupport Windows server environments, virtualization platforms, storage systems, and endpoint management toolsAssist with LAN/WAN connectivity, wireless systems, VLANs, firewalls, and network troubleshootingMonitor system health, performance, uptime, and capacityHealthcare Technology SupportSupport EMR/EHR systems, PACS, digital imaging platforms, dictation software, SSO tools, and other clinical technologiesCoordinate with clinical leadership and vendors to minimize downtime impacting patient careEnsure HIPAA-compliant handling of systems, devices, and user accessProjects & Process ImprovementLead or assist with workstation refreshes, office expansions, software rollouts, hardware replacements, and infrastructure upgradesCoordinate vendor installations, service calls, and support contractsDevelop technical documentation, standard operating procedures, and knowledge base articlesRecommend technology improvements that enhance reliability, efficiency, and scalabilityTeam SupportCollaborate effectively with leadership, physicians, clinical teams, and administrative staffTrain employees in supported systems, security best practices, and new technology deploymentsPhysical RequirementsGood visual acuity, hand-finger dexterity, ability to speak and hearAble to lift and carry in excess of 25 pounds, which may require pushing, pulling and essentially utilizing a full range of body movementAbility to stoop, kneel, crouch, reach, grasp, and stand for extended periods of timeProlonged periods sitting at a desk and working on a computerAbility to travel between clinic and office locations as neededStandardsUnderstands and follows the standards of the Growth Ortho Employee ManualUnderstands and follows the Growth Ortho Responsibility Program, Code of ConductCompletes all yearly compliance training and educational programsAssociate degree in Information Technology, Computer Science, or related field preferred; equivalent experience consideredRelevant certifications required: CompTIA Network+, Security+/A+Minimum 5+ years progressive IT support/systems administration experienceMust have a valid Driver’s License and reliable transportationExperience supporting multi-site organizations preferredExperience in healthcare, medical practice, or HIPAA-regulated environments strongly preferredStrong knowledge of:Windows operating systemsMicrosoft 365/Exchange/Entra IDActive DirectoryNetworking fundamentals (TCP/IP, DNS, DHCP, VLANs, and VPN)Printers/imaging devicesEndpoint management toolsBackup and disaster recovery systemsExperience supporting EMR/EHR and PACS systems preferred #J-18808-Ljbffr Growth Orthopedics