Human Resources Generalist

Description

The HR Generalist provides day-to-day human resources support to employees and leaders across PDI. This position supports recruiting, onboarding, employee relations, benefits, leave administration, employee records, performance management, and other HR activities while ensuring accurate, timely, and confidential HR services.

The HR Generalist serves as an HR resource to employees, supervisors, and managers and works closely with the CHRO to promote a positive employee experience, consistent HR practices, and a workplace where employees feel valued, supported, and empowered to succeed.

The position may travel between PDI Main and Fort Carson, as needed to support employees, recruiting, onboarding, meetings, and organizational needs.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Recruitment & Hiring

• Coordinate and support the full recruitment and hiring process.

• Develop and maintain job postings.

• Review applications and assist with candidate screening.

• Coordinate interviews with hiring managers and candidates.

• Communicate with candidates throughout the recruitment process.

• Conduct or coordinate reference and background checks as applicable.

• Prepare and coordinate employment-related paperwork.

• Maintain accurate recruitment records.

• Support PDI's efforts to attract and retain qualified employees.

• Recommend recruitment strategies to address hard-to-fill positions.

• Participate in career fairs, recruitment events, and community outreach as needed.

Onboarding & Employee Experience

• Coordinate new-hire onboarding activities.

• Ensure required employment documentation is completed accurately and timely.

• Coordinate new employee orientation with the Trainer/Training Specialist.

• Serve as a resource to new employees during the onboarding process.

• Assist with employee engagement and retention initiatives.

• Support a positive and welcoming employee experience.

Employee Relations

• Serve as a day-to-day HR resource for employees and supervisors.

• Assist with employee relations matters and escalate complex issues to the CHRO.

• Document employee relations concerns appropriately.

• Assist with workplace investigations as directed by the CHRO.

• Maintain confidentiality when handling sensitive employee matters.

• Assist managers and supervisors with performance-related concerns.

• Support consistent application of PDI policies and procedures.

• Assist with disciplinary documentation and processes as directed by the CHRO.

• Support employee separation and termination processes.

Benefits & Leave Administration

• Assist employees with benefit questions and enrollment.

• Coordinate benefit enrollment and qualifying life-event changes.

• Provide administrative support for benefit programs.

• Assist with leave administration and tracking.

• Maintain appropriate documentation related to employee leave.

• Coordinate with the CHRO and applicable benefit providers regarding employee benefit matters.

• Maintain confidentiality of employee benefit and leave information.

HR Records & Administration

• Maintain accurate and confidential personnel files.

• Ensure employee records are complete and properly maintained.

• Enter and update employee information in the HRIS.

• Process employee status changes, including hires, transfers, promotions, and separations.

• Maintain required HR documentation.

• Assist with employment verifications.

• Prepare routine HR reports.

• Assist with HR audits and compliance reviews.

• Maintain confidentiality of employee and organizational information.

Performance Management

• Support the performance management process.

• Coordinate performance review schedules and documentation.

• Assist supervisors and managers with performance management processes.

• Track completion of performance evaluations.

• Maintain performance-related documentation.

• Identify recurring performance or workforce concerns and communicate them to the CHRO.

Compliance

Support compliance with federal, state, and local employment laws and regulations.

• Assist with maintaining required employment records.

• Support HR audits and compliance activities.

• Ensure HR documentation is completed accurately and timely.

• Stay informed of changes to HR policies, procedures, and applicable employment requirements.

• Assist with implementation and communication of HR policies and procedures.

Training Support

• Coordinate with the Trainer/Training Specialist regarding new-hire onboarding.

• Assist with scheduling required employee training.

• Help track the completion of required training.

• Identify employee training needs and communicate them to the Trainer and CHRO.

• Support employee development initiatives.

Location & Organizational Support

• Provide HR support at PDI Main and Fort Carson as needed.

• Travel between PDI locations to support employees and organizational needs.

• Participate in meetings, employee events, recruitment activities, and other HR initiatives.

• Build positive working relationships with employees, supervisors, managers, and leadership at all PDI locations.

• Perform other duties and special projects assigned by the CHRO.

COMPETENCIES

To successfully perform this position, the individual should demonstrate the following competencies:

Communication

• Communicates clearly, professionally, and respectfully.

• Demonstrates strong verbal and written communication skills.

• Effectively communicates HR policies, procedures, and processes.

• Maintains professionalism when handling sensitive or difficult situations.

Employee Relations

• Demonstrates sound judgment and professionalism when addressing employee concerns.

• Maintains confidentiality.

• Treats employees fairly and respectfully.

• Recognizes when an issue should be escalated to the CHRO.

Organization & Time Management

• Effectively manage multiple priorities and deadlines.

• Maintains accurate records and documentation.

• Demonstrates strong attention to detail.

• Follows through on assigned responsibilities.

Collaboration

• Builds effective relationships with employees, supervisors, managers, and leadership.

• Works effectively as part of a small HR team.

• Collaborates with the Trainer/Training Specialist and CHRO.

• Supports organizational goals and department initiatives.

Problem Solving

• Identifies issues and recommends practical solutions.

• Uses sound judgment when handling routine HR matters.

• Know when to seek guidance or escalate concerns.

Customer Service

• Provides timely, professional, and responsive service to employees and leaders.

• Demonstrates patience, empathy, and respect.

• Maintains a positive and approachable presence.

Technology

• Demonstrates proficiency with Microsoft Office applications.

• Ability to learn and use HRIS, (Paylocity) applicant tracking systems, benefits platforms, and other HR technology.

• Maintains accurate electronic records and data.

Professionalism & Confidentiality

• Demonstrates integrity, accountability, and ethical conduct.

• Maintains confidentiality of employee and organizational information.

• Handle sensitive information appropriately.

• Demonstrates respect for employees at all levels of the organization.

MINIMUM REQUIREMENTS FOR ALL PDI POSITIONS

• All PDI employees are expected to:

• Demonstrate commitment to PDI's mission, values, and organizational goals.

• Maintain professionalism and respectful interactions with employees, individuals served, customers, visitors, and community partners.

• Maintain regular and reliable attendance.

• Arrive at work on time and be prepared to perform assigned responsibilities.

• Follow all PDI policies, procedures, and applicable laws and regulations.

• Maintain confidentiality of employee, client, business, and organizational information.

• Demonstrate honesty, integrity, accountability, and ethical conduct.

• Maintain a safe and respectful workplace.

• Successfully complete required background checks and pre-employment requirements, when applicable.

• Successfully complete all required PDI training.

• Maintain any required licenses, certifications, or qualifications associated with the position.

• Follow applicable safety procedures and report unsafe conditions promptly.

• Work cooperatively with coworkers, supervisors, managers, and leadership.

• Demonstrate flexibility and willingness to perform other reasonable duties as assigned.

• Use PDI property, equipment, technology, and resources appropriately.

• Comply with applicable federal, state, and local laws and regulations.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities.

The HR Generalist may provide guidance and support to employees, supervisors, and managers regarding HR processes and procedures but does not have independent authority to hire, terminate, or take formal disciplinary action unless specifically delegated by the CHRO.

REQUIRED EDUCATION AND EXPERIENCE

Minimum Qualifications

• Bachelor's degree in human resources, Business Administration, Organizational Development, or a related field OR equivalent combination of education and relevant HR experience.

• Minimum of 2 years of experience in human resources or a related field preferred.

• Experience supporting recruiting, onboarding, employee relations, benefits, or HR administration.

• Strong verbal, written, interpersonal, and organizational skills.

• Ability to maintain confidential information and exercise sound judgment.

• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

• Ability to work independently while also functioning effectively as part of a small HR team.

• Ability and willingness to travel between PDI locations as needed.

Preferred Qualifications

• Bachelor's degree in human resources, Business Administration, Organizational Development, or related field.

• Human Resources certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR.

• Experience working in a nonprofit, human services, healthcare, disability services, or similarly regulated environment.

• Experience with an HRIS and applicant tracking system. (Paylocity)

• Knowledge of federal and Colorado employment laws and regulations.

• Experience supporting employee relations and workplace investigations.

• Experience with benefits and leave administration.

• Experience working in a multi-location organization.

Equivalent combinations of education, training, and experience may be considered when they provide the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.

WORK ENVIRONMENT

The Human Resources Clerk II primarily works in an office environment and regularly interacts with employees, supervisors, managers, and leadership. The position may require travel to other PDI locations, including PDI Main and Fort Carson, as needed to support HR operations, employee needs, recruiting, onboarding, meetings, or other business requirements.

The position may require:

Working independently and as part of a team.

Frequent interaction with employees at all levels of the organization.

Travel between PDI locations.

Occasional work outside of normal business hours based on organizational needs.

Participation in meetings, training, recruitment events, and employee activities.

The employee is expected to maintain a valid driver's license and comply with PDI requirements related to business travel when driving a personal or company vehicle for work purposes.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time, non-exempt position. The standard work schedule is generally 7:30-4pm, variable. Monday through Friday and includes a required unpaid 30-minute meal period. Schedule adjustments may be necessary to accommodate employees' work schedules and training needs.

PHYSICAL DEMANDS

The physical requirements listed below represent those generally necessary to perform the essential functions of the position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Ability to sit, stand, and walk for extended periods.

• Ability to speak clearly and communicate effectively.

• Ability to operate standard office equipment.

• Ability to use a computer and keyboard for routine work.

• Ability to move through out PDI facilities to perform job responsibilities.

• Ability to occasionally lift, carry, or move files, documents, training materials, or office supplies.

• Ability to travel between PDI locations as required.

TRAVEL

Travel between PDI Main and the Fort Carson location as needed to meet training and organizational requirements.

Travel frequency may vary based on staffing levels, new-hire activity, required training schedules, operational needs, and other business requirements.

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.