Inside Sales Manager

Key Responsibilities Lead, coach, and motivate inside sales representatives to meet or exceed targets Support recruiting, onboarding, and training of new team members Establish clear KPIs and performance expectations (quotes, orders, activity) Communicate performance updates, challenges, and insights to leadership Act as a bridge between sales and production to ensure alignment Handle escalations and complex customer or operational issues Performance Tracking & Reporting Monitor daily sales metrics including quotes and order activity Analyze trends and implement performance improvement plans Conduct regular one-on-one meetings with team members Provide consistent reporting and visibility to leadership Ensure accurate and effective CRM usage (customer data, terms, orders) Maintain clean pipelines (monthly order cleanup, quarterly quote cleanup) Continuously improve sales workflows and processes Collaborate cross-functionally with Production, Purchasing, Logistics, and Finance Customer Experience Ensure a high-quality, consistent customer experience from inquiry to delivery Maintain strong communication standards across all channels Ensure response times remain within 24 hours Daily / Weekly / Monthly Responsibilities Manage team attendance, scheduling, and approvals Oversee shared inbox and communication flow Serve as escalation point for the inside sales team Track chargebacks and report daily totals Lead sales meetings, set agendas, and follow through on action items Maintain CRM data accuracy and perform quarterly cleanups Success Metrics Team productivity and ability to stay ahead of workload Strong onboarding and development of team members Sales performance, momentum, and retention CRM accuracy and data integrity The Ideal Candidate Core Traits Ownership Mentality – Proactively solves problems before escalation Coaching Leader – Identifies performance gaps and builds action plans High Emotional Intelligence (EQ) – Understands team dynamics and motivation Resilient & Driven – Thrives under pressure and manages multiple priorities Integrity & Accountability – Leads by example and builds trust Growth-Oriented – Continuously seeks improvement and feedback Why Join Opportunity to lead and shape a growing sales team High visibility role with direct impact on business performance Collaborative environment across operations and leadership Strong focus on process improvement and innovation #J-18808-Ljbffr