Technical Support Specialist - Level 1 (Remote)

Overview

IMPACT keeps this position open at all times as we are always looking for the right candidate. It does not mean that we are actively looking to immediately fill the position, but the right person will be considered, so please apply.

Love technology? Enjoy working with people? Are you a winner? IMPACT is hiring awesome technical support "Techs" to join our team. The Tech we are looking for have a hunger for solving problems for customers and love troubleshooting and fixing things. We are NOT looking for programmers, coders, or designers. If you have great people skills and love to solve technical problems, then we would like to have a conversation with you about joining our team.

So who are we? We are a hungry, small business looking to grow. We are here to make a big difference and help businesses get worry-free technology so they can grow and win. So, that is why we need someone, maybe you, to help us reach that goal. We think we are an awesome place to work and what we are doing is helping to change the world… really! If that sounds interesting, why not consider making a move to one of the hottest industries with year over year growth with one of the top companies? IMPACT Technology Group has been recognized as one of the top 500 MSPs (managed services providers) in North America.

To learn more about us, check out impacttg.com.

What Will I Be Doing?

The Technical Support Specialist (Level 1) is to provide support, troubleshooting and resolution of hardware, software, application and network issues and requests from Clients in a rapid manner. The Technical Support Specialist (Level 1) works closely with clients to solve issues, respond to requests, provide "how to" training, and improve use of Client's technology, computer, application and network use. Technical Support Specialists (Level 1) respond to client requests and deliver the proper solutions in a prompt and friendly manner. Technical Support Specialists (Level 1) work to bring resolutions to technology issues while building trust with clients to create Raving Fans.

This is an entry-level position and requires people skills and that is all to get started. IMPACT will train the right person and all training will be provided. You don't need to be a "tech" but we will make you one if you want.

Job Requirements

To do this job and be great at it, you must have enjoy helping others, using and troubleshooting technology, and ultimately solving problems.

Requirements of the position include:

• Proficiency with Windows OS and Microsoft Office
• Fundamental knowledge of computer hardware
• You love to use technology and know how to use and troubleshoot a computer, very well. This means you need to know how to use more than the internet but actually know the basics of a computer, Windows, Office, and how a network operates.
• Appetite to learn and try new things
• Ability to effectively troubleshoot and resolve hardware and software based issues
• Strong interpersonal, verbal, and written communication skills
• Organizational and time management skills; effectively manage multiple priorities
• Ability to conduct oneself in a professional manner
• Top notch customer service and follow through.
• Ability to hold a conversation both non-technically and technically on problems, solutions, etc.
• Ability to Restore Services Efficiently
• Ability to Provide Expedited Responses
• Provide Incredible Customer Service
• Ability to Train Client Users to Enhance Technology Use and Skills

Educational Requirements

• High School Diploma required
• College degree in a related field or the equivalent combination of education and/or experience preferred

Certification Requirements

• Certifications preferred in Microsoft Windows Desktop, Azure, CompTIA A+ and Network+
• Obtainment of Certifications is required annually.

Benefits of Working at IMPACT

So why is IMPACT a great place to work and what’s in it for you?

• IMPACT Is a veteran owned and operated company that operates at a high-tempo and demands excellence to help accomplish our mission for our clients.
• You get work in one of the hottest and still cool, exciting, and rapidly changing world of technology that changes our lives every day.
• We are a fast-moving company, always looking to grow and get better.
• We hold each other accountable so we use systems and tools to track results and enhance our performance. We do this with numbers, and we are process driven.
• We have fun and we take care of our team. We live and die as a team. Whether happy-hour events, in office games, monthly outings, or quarterly retreats… when the company wins, we celebrate as a team.
• Complete paid and non-paid technical training for Microsoft, Cisco Meraki, Cybersecurity, CompTIA, and more.

Compensation

• Base Salary - Range: $48,000-$55,000
• Bonus Pay for Quarterly Metrics
• Commission Pay for any Management Incentives
• Paid Training and Certifications
• Holiday On-Call Pay

Benefits

• Group medical/vision/dental/life insurance
• Paid vacation, holidays
• 401k, plus company matching
• Hybrid work environment
• Training & Certifications

Hours

• 8AM- 5PM
• Monday - Friday
• Monthly On Call Rotation

No Phone Calls Please!