Technology Analyst

Metropolitan Transportation Commission (MTC) San Francisco, CA Technology Analyst Salary: $124,555.18 - $167,634.48 Annually Job Type: Regular/Full-Time The Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC,

EQUAL OPPORTUNITY EMPLOYER

The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status. Responsibilities Administer and support enterprise applications and end-user technology platforms. Provide advanced technical support, including troubleshooting, issue resolution, and escalation as needed. Coordinate with vendors on licensing, renewals, system support, and service delivery. Support application lifecycle management, including evaluation, consolidation, and optimization of systems. Contribute to IT service management processes, including ticketing systems, knowledge base development, and service improvements. Assist with onboarding/offboarding processes, hardware and software deployment, and user support services. Develop and maintain clear technical documentation and user-facing resources. Support implementation of security, access control, and change management practices. Participate in projects by supporting planning, coordination, audit needs and execution of technology initiatives. Collaborate with internal stakeholders to identify needs and improve technology services. Incorporating service level agreements on systems and procedures to ensure the Service Delivery’s role and function supports the delivery of the highest possible standard of technology support and customer service within available resources. Qualifications Knowledge, Skills, and Abilities Knowledge and Experience Solid understanding of IT fundamentals, including application and identity management in Cloud environments, virtualization, vendor coordination, and security best practices. Demonstrated mastery of Apple and Windows OS, Active Directory, Exchange Online, and Entra ID/Azure AD environments are required. Advanced knowledge of ITIL principles and IT Service Management (ITSM) practices. Experience with modern business tools and strong documentation practices are essential. Skills and Abilities Provide advanced technical support for enterprise applications, end-user systems, and IT services. Administer and maintain enterprise technology platforms, ensuring reliability, performance, and security. Analyze, troubleshoot, and resolve complex technical issues, and determine appropriate escalation when needed. Manage multiple priorities, projects, and service requests in a fast-paced environment. Interpret and apply IT policies, procedures, and security standards. Advance support in application lifecycle management, including assessment, consolidation, and optimization of systems. Translate business requirements into technical requirements and solution designs. Contribute to IT service management processes, including ticketing systems, knowledge base development, and service delivery improvements. Practice and drive Change Management procedures to ensure smooth system transitions. Adapt to evolving technologies, tools, and organizational priorities. Strong problem-solving skills and ability to make sound decisions. Excellent communication skills—both written and verbal—to explain technical concepts clearly. Strong work ethic and reliability. Consistently delivers high-quality work with a strong sense of accountability. Collaborate effectively and maintain positive working relationships with colleagues across teams. Minimum Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities listed. A typical way to obtain the required qualifications would be: Education and Experience: Equivalent to completion of the twelfth (12th) grade and five (5) years of increasingly responsible experience conducting needs and systems analysis and planning, design, development, implementation, configuration, and maintenance of information technology applications, systems, and/or infrastructure. Preferred Qualifications Education and Experience: A Bachelor's degree from an accredited college or university, in an appropriate field related to the area of assignment, such as computer science or similar degree and 7+ years of increasingly responsible experience conducting needs and systems analysis and configuring and maintaining information technology applications, systems, and/or infrastructure. Applicants with more years of experience will be given preference. Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application. #J-18808-Ljbffr Accreditation Council for Graduate Medical Education