Field Service Engineer (Kansas City and Omaha)

Job Summary

The Field Service Engineer is responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Salary Range: Job Posting Range: $29.00-$32.00 per hour

Build a Career That Matters. If you're looking for a role where your technical skills are valued, your time is respected, and your work makes a real impact on patients' lives, this could be the opportunity you've been looking for.
Make a Real Difference
Every day, your work directly impacts patients and healthcare professionals. The equipment we support helps deliver life-sustaining therapies, meaning your technical expertise truly improves lives and helps ensure better patient outcomes.
Work-Life Flexibility
Enjoy a highly autonomous role with meaningful schedule flexibility. We trust our team members to manage their responsibilities professionally while maintaining balance in their personal lives.
Competitive Pay with Strong Earning Potential
This is a non-exempt position, providing the stability of a standard work week while remaining eligible for 1.5x overtime pay, including vacation and holiday hours counted toward overtime eligibility.
Company Vehicle with Personal Use Privileges
A company-provided vehicle that includes personal use and spousal / domestic partner privileges.
Travel Perks That Stay with You
Keep the hotel, airline, and travel loyalty points you earn while traveling for work - a valuable benefit for vacations and personal travel.
Compensable Travel Time
Your workday starts when you leave your home or hotel and ends upon return.
Comprehensive Time Off
In addition to vacation, enjoy paid company holidays plus floating holidays, giving you additional flexibility throughout the year.
Health & Wellness Support
Benefit from programs such as Health Pay and a comprehensive benefits package designed to support your well-being.
Best-in-Class Training & Support
We invest heavily in your success with a robust onboarding and training program, ongoing development, and best-in-class job aids and technical resources to help you perform at your best.
Tools Provided for Success
From specialized equipment to training and support, we provide the tools, technology, and resources needed to help you succeed in the field.
Travel Expenses Covered
When travel is required, hotels and meals are provided.
A team-first culture
We believe in taking care of each other. Through collaboration, mentorship, and teamwork, we've built a culture where people support one another and succeed together. Leaders are measured by the success of their teams, and quality and safety aren't just talking points - they're commitments we deliver on every day.
Exceeding Industry Standards
The way we support our people shows in our results. Our team consistently outperforms industry benchmarks in key service metrics such as First-Time Fix, Resolution, and Customer Experience - We're equally proud of our employee engagement and retention, with many of our Field Service Engineers building long, rewarding careers here before retirement.

* Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.
* Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.

Applicants must be authorized to work for ANY employer in the United States. Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.

Responsibilities

Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.

Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.

Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.

Analyze equipment failures to determine cause and recommend corrective action.

Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.

May participate in installation planning phase.

Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.

Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements:

• Minimum of 1 year working in a similar field-based repair position

• High School diploma or equivalent

• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access

• Valid driver's license.

• Able to obtain credit approval for Corporate Credit card.

• Good verbal and written communication skills

• Independent Thinking

• Detail Oriented

• Strong Problem-solving skills.

• Able to lift 50 pounds - Must be able to bend, push and so forth.

• Manual Dexterity

• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.

• Occasional overnight travel.

• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.

• Participates in any and all reasonable work activities as assigned by management.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is atwill, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.