Customer Service Leader

Looking for a highly trained and skilled Customer Service Lead to help deliver World Class Customer Service. The Crisp Cannoli Bakery & Cafe in East Greenbush, NY is looking for a service leader with proven experience to join our 19 person strong team. We are located on 1 Springhurst Drive. Our ideal candidate is self-driven, motivated, and engaged. Benefits Health/Dental after IEP Free meals & drinks Fun busy work environment Responsibilities Lead our Customer Service team and help grow customer satisfaction Answer any questions the staff may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Develop current and new staff to achieve high customer satisfaction Create and train standard operating procedures Qualifications 5+ years experience with verifiable references/contacts Friendly attitude and ability to train, guide and implement process improvement Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers or employees may have Outstanding communication skills with customers Deliver World Class Service every day to employees and customers #J-18808-Ljbffr The Crisp Cannoli - Bakery & Cafe - 3e7c