Bell Attendant

Hotel Bell Attendant

Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.

The Catalina Island Company offers more than just a workplace it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub's, building the Catalina Country Club to house the team's lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world's largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself!

Job Summary: The Hotel Bell Attendant is responsible for greeting guests in a friendly, courteous manner upon arrival and departure. Duties include assisting guests with luggage, delivering items to guest rooms, providing directions and information about hotel amenities, and ensuring the lobby area remains clean and organized. Bell attendants also assist with transportation responding to guest requests promptly to ensure a positive guest experience.

Job Responsibilities: Job duties include, but are not limited to:

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Assist guests with luggage handling, including loading, unloading, transporting, and storing luggage for arrivals and departures.
• Escort guests to their rooms, provide a brief overview of room features, and answer any questions.
• Deliver items, messages, packages, and amenities to guest rooms promptly.
• Provide information about hotel amenities, services, hours of operation, and local attractions, including recommendations and directions.
• Respond promptly to guest requests and inquiries, ensuring a positive guest experience.
• Assist with transportation arrangements, including taxis, shuttles, and ferry schedules.
• Maintain the cleanliness and organization of the lobby, entrance, and bell desk areas.
• Support porters and other staff in keeping public areas clean and organized.
• Accommodate special requests, resolve guest complaints, and assist in emergency situations with professionalism.
• Coordinate group arrivals and departures, including logistical support for events and VIP guests.
• Uphold hotel safety protocols and assist in emergency preparedness.
• Other duties as assigned.

Qualifications:

• Must be at least 16 years of age
• Previous customer service experience, ideally in hospitality, is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to lift and carry heavy luggage (up to 50 lbs) and stand for extended periods.
• Friendly, professional, and courteous demeanor.
• Ability to work collaboratively within a team and adapt to changing situations.
• Commitment to delivering exceptional service
• Excellent interpersonal and communication skills
• Ability to plan and organize

Details: Position Type: Seasonal

Housing: Employee housing is NOT PROVIDED for this position. Applicants must have secured housing on Catalina Island prior to beginning the application process.

Pay Transparency: The pay for this position ranges is $16.90 per hour. The pay is the hourly rate plus gratuities.

Work Environment/Physical Requirements: Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be comfortable and able to stand for up to 6-8 hours per day. Must be able to lift up to 50 lbs. occasionally. Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, management and team.

Schedule: This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

Life on Catalina Island: A fast paced, exciting work environment with upward mobility and growth opportunities. Meet and engage with people from all over the country and world!

Company Perks: Employee discounts and perks restaurant, hotels and activities. Beautiful island views and a summer of adventure!

Being You at Catalina Island Company: We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.