York Customer Concierge

York Customer Concierge

We are seeking a motivated and customer-focused Vehicle Acquisition Specialist to join our growing team. This role is critical to building high-quality used vehicle inventory by capitalizing on the 30+ vehicles entering our service drive daily and through proactive equity mining of our existing customer base. The ideal candidate is a strong communicator, skilled negotiator, and thrives in a fast-paced automotive environment. You will work closely with the service department and sales team to acquire vehicles at the right price, helping us maintain a competitive used car inventory.

Key Responsibilities

• Service Drive Acquisitions: Proactively engage customers dropping off vehicles for service. Appraise vehicles, identify purchase/trade opportunities, and negotiate fair offers. With 30 vehicles entering the service drive daily, target:
  • Engaging and appraising at least 2025 vehicles per day (80%+ engagement rate).
  • Acquiring 48 vehicles per week (approximately 1835 vehicles per month) directly from the service drive.
  • Achieving a conversion rate of 815% of daily service drive traffic into acquisitions.
• Equity Mining: Proactively contact previous customers (via phone, email, text, and CRM tools) to identify equity positions. Present compelling buyback or trade-in offers. Target:
  • Completing 5075 equity mining outreaches per week.
  • Generating 815 additional acquisitions per month through equity mining efforts.
• Perform accurate vehicle appraisals using tools such as Kelley Blue Book, Black Book, Manheim, and on-site inspections.
• Build and maintain strong relationships with service customers and past owners to create a consistent pipeline of acquisition opportunities.
• Work collaboratively with the Service Department, Sales Team, and Finance & Insurance (F&I) to ensure smooth transitions from acquisition to retail.
• Accurately document all deals in the dealership's CRM and inventory management system.
• Stay current on market trends, wholesale values, and local demand for specific make/models.
• Meet or exceed monthly acquisition targets (minimum 2030 total vehicles per month from combined service drive and equity mining, with a focus on high-margin inventory).
• Track and report key performance metrics including engagement rate, conversion rate, gross profit per acquisition, and inventory quality.
• Ensure all transactions comply with dealership policies, state regulations, and ethical standards.
• Assist with service department phone calls with appointment making ability.

Qualifications & Requirements

• Proven track record of meeting or exceeding acquisition volume and conversion targets in a dealership environment.
• Strong negotiation and closing skills with a proven ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Proficiency with automotive valuation tools and CRM system.
• Valid driver's license with a clean driving record.
• Ability to work Monday through Friday 7am-
• Self-motivated with a results-driven mindset and high integrity.

What We Offer

• Competitive compensation package (see pay range below).
• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Ongoing training and development in the automotive industry.
• Employee discounts on vehicles and services.
• Opportunity for growth within a new and expanding dealership.

Pay Range

Compensation combines a base salary with performance-based incentives tied directly to your acquisition metrics.

Estimated Total Annual Compensation Range: $50,000 $120,000+

• Base Salary: $31,000 per year.
• Incentives/Bonuses:
  • $200 Per-vehicle bonus for every vehicle acquired.
  • $500 Monthly performance bonuses for 20+ vehicles/month.

York Automotive Group is an equal opportunity employer.