Operations Coordinator

Base pay range $45.00/hr - $50.00/hr Payrate: $45.00 - $50.00/hr Summary: Monetization Partnerships team is looking for a strategic and operationally-strong Partner Operations Manager with focus on Company. The person will work with key partners, support a data and analytics function, and help set the strategy for the Business Messaging team and partner management in the region. The Partner Operations Manager works to ensure a seamless experience for partners on our platform through deep product expertise and business analytics. Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. Responsibilities Manage tactical execution tasks of Company's Partnerships programs, including partner onboarding, MDF, partner payouts for various incentives and Opportunity Management on Salesforce.com Manage support tickets and escalations from partners, and ensure issues are resolved in a timely and efficient manner Assist in organizing and streamlining regular communications to partners, including surveys, marketing announcements, product updates, and pilot/research requests. Work with Engineering and Product teams to resolve and troubleshoot technical issues for partners when they arise Be the go-to person for partners for any operational and sales related issues. Analyze data and insights to guide strategy, implementation and drive incremental usage of business messaging solutions. Serve as an internal expert in connecting teams to products, solutions engineering and operational solutions to guide partners and prospects to overcome technical and business challenges. Identify operational opportunities and help improve or innovate new processes to drive strategic growth and improve performance of Company partners. Proactively analyze and communicate metrics and vertical trends as they relate to business messaging. Work with program, deal desk and cross functional teams to develop right effective incentives and investments for strategic partners Qualifications 7+ years experience in operations, consulting, strategic partnerships, account, customer success or pre-sales roles. Experience storytelling through data, and communicating those insights to varied audiences and senior management internally and externally. Quantitative thinker with advanced Excel skills, experience with analyzing datasets and delivering actionable insights. Ability to manage complex work streams while maintaining strict attention to details. Passionate about problem-solving, going deep into an issue, and explaining the 'why' and not just the 'what' of a trend Willingness to get scrappy, and unafraid of dealing with 'dirty data' A self-starter with a track record of taking initiative Experience working cross-functionally, and prioritizing projects and responsibilities on behalf of multiple stakeholders. Proven track record of delivering on quota and obtaining positive reviews Preferred Qualifications Experience in channel sales organizations with enterprise SaaS businesses. Cloud Infrastructure knowledge, example: VM load balancing, core optimization, database management. A preferred knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus. Pay Transparency The typical base pay for this role across the U.S. is: $45.00 - $50.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. Consent to Communication and Use of AI Technology: By submitting your application for this position, you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting View email address on click.appcast.io. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy. Seniority level Entry level Employment type Contract Job function Management and Manufacturing IT Services and IT Consulting Referrals increase your chances of interviewing at Aditi Consulting by 2x. #J-18808-Ljbffr