Agent Productivity Program Manager

Role Description

The Agent Productivity Program Manager is responsible for developing and executing programs and initiatives that drive increased sales and operational productivity across Johnson Controls Equipment Agent partners within the Equipment North America (EqNA) organization. This role partners closely with Agent stakeholders and internal teams to standardize processes, enhance capabilities, and improve overall field performance.

• Serve as the primary liaison to key JCI Equipment Agent stakeholders, identifying opportunities to enhance field productivity across the Agent channel.
• Develop and maintain role clarity documentation, playbooks, and standardized operating procedures to ensure consistency across all geographies.
• Design and implement a structured onboarding and offboarding framework for Equipment Agent partners.
• Partner with local and area teams to validate Agent user access, ensuring appropriate system access and data security.
• Maintain an accurate and up-to-date database of active Agent users, including tools and resources available to each.
• Collaborate with the programs team to manage and continuously improve the Agent portal, ensuring relevant and accessible content.
• Organize and deliver training programs (virtual and in-person) in partnership with Local EqNA Leadership and Global Products teams.
• Work with Learning & Development and program teams to create tailored training solutions for Equipment Agents.
• Engage with EqNA Agent leadership to understand business needs, prioritize challenges, and implement scalable solutions.
• Assess operational capabilities across Agent organizations and local markets, identifying opportunities for improvement.
• Develop, track, and report on key performance indicators (KPIs) to measure and enhance Agent productivity.
• Present programs, initiatives, and performance insights to Agent leadership and field teams.

Qualifications

• Minimum of 5+ years of experience in the HVAC industry.
• Demonstrated leadership experience, particularly in training, development, or program management.
• Strong communication and collaboration skills with the ability to influence cross-functional stakeholders.
• Analytical mindset with experience developing and tracking performance metrics.
• Proven ability to manage multiple initiatives and work effectively in a cross-functional environment.

Requirements

• HIRING SALARY RANGE: $85,000-$117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
• This position includes a competitive benefits package.
• The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.
• If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
• To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.
• All hiring decisions are ultimately made by human reviewers.

Benefits

• Competitive salary and Bonus
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy