Retail Manager

We’re a thriving, bustling bakery that’s as vibrant and creative as the delicious plant-based treats we offer! Our team is upbeat, enthusiastic, and fueled by a love for what we do—and we’re looking for a Retail Team Leader to help keep the magic flowing. If you’re someone who thrives in a fast-paced environment, loves being part of a positive and supportive team, and has a knack for keeping things running smoothly while sprinkling in a little fun, we’d love to meet you!

Responsibilities:

Create and manage retail staff schedules to ensure adequate coverage during all operating hours.

Oversee retail staff performance, provide guidance, and conduct performance evaluations.

Address staff issues or conflicts promptly and effectively, fostering a positive and productive work environment.

Conduct regular staff meetings to communicate updates, policies, and goals.

Respond to customer emails and phone calls professionally and promptly.

Maintain a strong focus on customer satisfaction and quality service.

Coordinate all events outside the bakery, ensuring seamless execution.

Ensure compliance with health and safety regulations, including food safety standards.

Maintain compliance with local, state, and federal regulations.

Enhance operational efficiencies by refining workflows and processes.

Jump in and assist in any areas as needed, based on tasks assigned by management.

Qualifications:

Over 5 years of experience in the food industry and/or retail management and leadership.

Strong interpersonal skills with a focus on building and maintaining positive relationships.

Demonstrates excellent communication skills, effectively conveying information and ideas.

Maintains a positive, can-do attitude and fosters collaboration and productivity.

Exhibits meticulous attention to detail, ensuring accuracy and quality in all tasks.

Highly flexible and adaptable, able to manage changing priorities and environments.

Proven ability to prioritize tasks and organize workflows for maximum efficiency.

Skilled in problem analysis and resolution, addressing issues proactively.

Proficient in Google Docs, Microsoft Word, Excel, and ADP or similar payroll/time tracking programs.

An understanding of veganism.

Schedule:

Tuesday-Saturday

Must be able to work varying shifts as needed.