Service Advisor

Job Description

Job Description

Nextran Truck CentersService Advisor - Auburndale, FL

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Nextran is seeking a Service Advisor for our fast-paced commercial truck repair center. The candidate will possess a strong technical background and excellent communication skills to effectively interact with customers and other employees.

Duties and Responsibilities:

• Ascertains Class 8 truck problems and services by listening to customers' descriptions.
• Conducts vehicle inspections.
• Checks vehicle maintenance records.
• Examines service schedules.
• Verifies warranty and service contract coverage by reviewing records and documents, and communicating the provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer's payment, including deductibles.
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered and the required repairs and services.
• Obtains customer’s approval signatures.
• Enters RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of the vehicle.
• Addresses questions and concerns that customers may have.
• Arranges towing and temporary transportation.
• Maintains records by documenting problems and planned corrective actions.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Other duties, as assigned.

Competencies:

• Bilingual – English & Spanish
• Strong interpersonal and communication skills.
• Customer/Client Focus.
• Time Management
• Quality Focus.
• Attention to Detail
• Strong Organizational Skills.
• Works well independently and with others

Education and/or Experience:

• Three years related experience and/or training or equivalent combination of education and experience.
• Experience with Mack and/or Volvo Trucks preferred.

Physical Demands: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to:

• Frequently walk, climb, and balance.
• Occasionally required to stand and sit for extended periods.
• Ability to climb in and out and park heavy-duty vehicles.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is working in and around heavy duty vehicles. Walking in around service bay, service offices and parking lot. The noise level in the work environment is usually loud.

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Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer