Administrative Assistant / Customer Service

Customer Service Representative

We are seeking individuals with the ability to assist and interact with customers, as well as problem solve, who are looking for an opportunity to grow their career. If you have experience working in customer service or customer support, we will provide the training and knowledge needed to help you grow in this role. You will gain true job satisfaction by working with customers, via email or over the phone, to help them find a happy ending and total satisfaction with their updated home. Flooring is a growing $15.5 Billion a year industry with tons of opportunity for career advancement. S&G is the leading retailer of flooring in Northern California with an amazing reputation for high quality products, expert installation, and amazing customer service. We look forward to receiving your resume and getting to know you better!

Schedule: 8-hour shifts, 5 days per week / Every Sunday off

Compensation: $20.00 an hour to start with periodic hourly wage raises.

Benefits:

• Medical/Vision/Dental/Life- Minimal out of pocket expense for the employee
• PTO and holidays
• 401K eligibility after one year of employment
• Every Sunday you are off from work!
• Fun employee events and in office celebrations

Position Requirements:

• Effective time management, organization, and multi-tasking skills.
• Dynamic interpersonal skills to engage with customers.
• Strong presentation and communication skills, both written and verbal
• Provide excellent customer service to existing customers.
• Prompt, dependable, and responsive to customer needs.
• Capable of preserving confidential or sensitive information.
• Exceptional team player and skilled at working well under pressure.
• Strong computer skills with the ability to work on a computer for prolonged periods.
• Additional duties and responsibilities as assigned by management.

Position Qualifications:

• 2+ years Administrative experience preferred
• Intermediate Microsoft Excel and Word knowledge
• Ability to pass a background check
• Ability to work Saturdays

If this position interests you, we look forward to receiving your resume!