End User Outside Sales Representative

Job Title

Job Summary This position is responsible for conducting sales out in the field via face-to-face interactions with both potential and existing customers. The duty is to offer the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.

The End User Outside Sales Representative is responsible and accountable for assisting our customers and the outside sales team by providing the following:

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Reviewing specifications and plans. If successful, convert to an order
• Provide accurate information to support staff for order fulfillment
• Participate in sales forecasting and planning
• Performing other related duties as necessary or assigned

Essential Functions:

• Sales / Networking / Promoting
• Learn and use industry and product knowledge
• Data entry
• Strong communication and presentation skills.
• Organizational and time management skills.

Experience & Other Requirements:

• Outside Sales Experience is required
• Ability to accurately read a tape measure
• Strong verbal and written communication skills
• Ability to read and understand blueprints, specifications, door and hardware schedules
• Ability to multi-task as several projects will be running simultaneously
• A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is preferred
• Experience with MS Word, Excel, and Comsense is highly desirable