iT Manager New York

IT Manager

Client in NYC that is seeking an IT Manager. Responsibilities:

Serve as the primary internal point of contact for all IT-related matters

Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests

Provide hands-on support for escalated technical issues (hardware, software, connectivity)

Manage onboarding/offboarding processes, including user provisioning, device setup, and access controls

Maintain IT documentation, policies, and procedures

Oversee firm infrastructure including laptops, mobile devices, conferencing systems, and office network

Implement and maintain cybersecurity best practices appropriate for a financial institution

Manage endpoint protection, email security, and data loss prevention tools

Oversee user access controls and periodic access reviews

Assist with compliance-related IT requirements (e.g., SEC, SOC 2 readiness, investor diligence requests)

Coordinate incident response and remediation efforts

Act as liaison between the firm and outsourced IT provider, ensuring service levels are met

Manage relationships with key technology vendors (hardware, software, telecom, security)

Evaluate and recommend new technologies to improve efficiency and security

Lead or assist with IT-related projects (system upgrades, migrations, office expansions, etc.)

Identify opportunities to streamline workflows and improve user experience

Support implementation and maintenance of financial software systems (e.g., CRM, portfolio monitoring tools)

Monitor system performance, uptime, and reliability in coordination with vendors

Administer core systems such as:

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

VPN and remote access tools

Identity and access management (e.g., Active Directory/Azure AD)

5-10 years of IT experience, preferably within financial services (private equity, hedge fund, investment banking, or asset management)

Experience working with outsourced or managed IT service providers

Strong knowledge of Microsoft 365 ecosystem and cloud-based infrastructure

Familiarity with cybersecurity frameworks and best practices

Experience with networking fundamentals (firewalls, VPNs, Wi-Fi)

Strong troubleshooting skills and ability to support senior professionals in a high-expectation environment

Highly responsive and service-oriented mindset

Ability to balance strategic initiatives with day-to-day support

Strong communication skills with both technical and non-technical stakeholders

Discreet and trustworthy with sensitive firm and investor data

Preferred Experience:

Exposure to compliance or regulatory environments (e.g., SEC-registered advisors)

Experience supporting financial applications (e.g., Backstop, iLevel, or similar)

Knowledge of backup, disaster recovery, and business continuity planning

Multi-Office Support & Travel:

Provide on-site IT support across the firm's offices in New York City, Santa Monica, and Palm Beach

Travel periodically (estimated ~20-30%) to support office setups, troubleshoot issues, and maintain infrastructure consistency

Ensure standardized systems, security protocols, and user experience across all locations

Assist with new office buildouts, relocations, and technology deployments