Service Coordinator

Service Coordinator

Davis-Ulmer (DU) Family of Companies is a network of premier fire protection and life safety companies operating across 30+ locations and 11 states. Eastern Fire, a division of the DU Family of Companies, has spent more than 70 years protecting the people, property, and communities of Maine and New Hampshire. Our team of over 100 professionals combines technical expertise, ownership of their work, and a strong culture of safety and ethics to deliver premiere fire sprinkler, alarm, and life safety solutions. As a proud member of the DU Family of Companies, powered by APi Group, we combine the strength of a leading life safety network with the responsiveness and relationships of a local partner. Living our motto, "we protect what you value most," Eastern Fire offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Coordinator to our Bangor, ME team. The Service Coordinator is responsible for scheduling and coordinating manpower for service and contract work, supporting customers and technicians, and ensuring jobs move efficiently from intake through billing. Success in this role requires strong organizational skills, attention to detail, excellent communication, and the ability to balance competing priorities in a fast-paced service environment.

Key Responsibilities:

• Schedule and dispatch technicians for daily service jobs, inspections, and contract work
• Coordinate manpower for emergency service calls, including after-hours response
• Take incoming service calls and provide repair pricing for call-in customers
• Open new service jobs in the system to ensure accurate billing and job maintenance
• Review fire system inspection reports and follow up with customers to quote deficiencies
• Order, track, and stage materials needed for jobs and verify delivery
• Review and enter payroll for field staff
• Prepare and process customer invoicing, including AIA billing where applicable
• Assist in obtaining job-related documentation such as POs, tax-exempt forms, insurance certificates, and certified payroll
• Communicate with customers regarding job status, invoicing questions, and service needs
• Support the collections team to ensure outstanding invoices are accurate and documented
• Scan and upload documents into the electronic filing system
• Provide phone backup and general office support as needed
• Manage small projects from start to finish
• Other duties as assigned

Qualifications:

• High School Diploma or GED required; Associate's Degree preferred
• 12 years of administrative experience; fire protection industry experience a plus
• Experience with AIA billing and lien waivers a plus
• Strong oral, written, and telephone communication skills
• Excellent customer service, time management, and organizational skills
• Moderate to advanced computer skills (Microsoft Office; AS400 a plus)
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Valid driver's license required
• Notary Public a plus

Physical Demands & Work Environment:

• Office environment with moderate noise levels
• Mostly sedentary role with the need to move about the office to copy, scan, fax, and file
• Will require opening of heavy file cabinets with bending, stooping, or kneeling
• May require light to moderate lifting (up to 50 lbs occasionally)
• Working on computers and phones consistently throughout the day
• Occasional travel to job sites, which may include dusty conditions and moderate to loud noise

The wage for this role is $28 to $35 per hour, based on experience and qualifications.

As part of the DU Family of Companies, we believe that investing in and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders' abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose the DU Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The DU Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are contingent upon the successful completion of a pre-employment background check and drug screen.