TECHNICAL ANALYST I
Natchitoches Regional Medical Center
Technical Analyst I
The Technical Analyst I is responsible for providing technical assistance and support to clients with problems related to hardware, software, telehealth equipment, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, printers and mobile devices by identifying issues and analyzing them.
Primary Responsibilities
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Assisting with installation, configuration, and maintenance and troubleshooting of all servers, end user workstation hardware, software, telehealth equipment, and peripheral devices.
- Document internal procedures
- Document user requests and also update client trouble tickets with the current status of the issue
- Ask educated questions and listen to team members to determine root cause of issues
- Run diagnostic tests to resolve problems
- Train incoming staff
- Report significant and recurring issues to higher support team
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to team members to ease in troubleshooting.
Competencies
- Ability to diagnose and resolve basic computer/technical skills
- Excellent communication skills
- Keen attention to detail, memory of patterns, and interest in problem-solving.
Requirements
Required Education and Experience
- Bachelor's degree or combined equivalent hands-on experience with at least 2 year IT system/application background
- Great problem solving/troubleshooting, follow through and documentation skills.
- Patience, strong customer service and interpersonal skills
- Ability to teach and learn new skills.
- Previous service desk, desktop technician and customer service experience.
Preferred Education and Experience
- CompTIA A+ strongly preferred.
- Microsoft Office experience strongly preferred.
Vacancy posted 3 days ago
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