Customer Solutions Consultant

Customer Solutions Consultant

We are looking for a Customer Solutions Consultant to join our Network Solutions team, supporting customers across Australia and New Zealand.

In this role, you will work closely with telecom operators, industry regulators and stakeholders across the mobile and fixed broadband industry to help them better understand and apply Opensignal's data across network performance, customer experience, and market insights. You will take a consultative and data-driven approach, guiding customers in interpreting complex datasets and translating them into practical actions.

You will act as a key interface between customers, sales, and internal teams, combining technical expertise in telecom networks and analytics with the ability to communicate insights clearly to a range of stakeholders.

While the primary focus of this role is ANZ, there will be opportunities to support customer engagements in other regions.

What you will be doing:

• Support the sales team throughout the sales cycle, providing technical expertise, responding to RFPs and solution guidance to help progress and close opportunities.
• Clearly articulate the full breadth of Opensignal's technical capabilities and value proposition to prospective clients.
• Identify customer pain points and business use cases across both mobile and broadband domains (e.g., network optimization, planning, competitive intelligence).
• Deliver data-driven presentations, demonstrations, and insights to both technical stakeholders (e.g., engineers, data analysts) and executive audiences (e.g., CTOs, CCOs, CMOs, Heads of Strategy, Network Operations)
• Design and present data-driven solutions and proofs-of-concept using a range of data sets (e.g., usage data, network KPIs).
• Act as a subject matter expert on Opensignal's data, helping customers interpret results and understand their impact on customer experience and market performance
• Serve as a trusted advisor to key customer stakeholders throughout their engagement with Opensignal.
• Build and maintain strong customer relationships, ensuring clients realize value from Opensignal's solutions and achieve their intended outcomes
• Champion the voice of the customer internally, advocating for enhancements aligned with user needs and priorities.
• Partner with internal support teams to triage, prioritize, and resolve customer-raised issues and enhancement requests.

What we are looking for:

• Fluent in English (written and verbal), with strong communication and stakeholder management skills
• Ability to build and maintain strong client relationships, including navigating challenging client dynamics, managing conflict, and handling objections with professionalism and composure
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into practical recommendations
• Comfortable working with datasets and explaining complex technical concepts in a clear and structured way
• Comfortable operating in ambiguous situations, able to manage unknowns, ask the right questions, and work toward solutions without always having a complete picture
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment
• Able to work both independently and collaboratively across teams
• Flexible working style, with the ability to adjust hours occasionally to collaborate with global colleagues
• Willingness to travel occasionally as part of the role

Experience & Industry Knowledge:

• 5+ years of experience in solution consulting, pre-sales, or technical consulting roles within the telecommunications or related industries
• Solid understanding of network performance metrics, KPIs, and operational challenges across both mobile and fixed broadband networks
• Experience supporting sales engagements, with exposure to solution selling
• Experience working with analytical tools (e.g., SQL, Excel, Python, Tableau/Power BI)
• Confident delivering executive-level presentations, with proficiency in tools such as PowerPoint or Google Slides
• Ability to engage effectively with both technical teams and business stakeholders
• Understanding of how network performance and user experience can influence customer behaviour and commercial outcomes

About Us:

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports. Real network experience is our focus and ultimately that's what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible. With offices in London, Boston Victoria, British Columbia, and Warsaw, and employees around the world, we are a truly global organization. We are an equal-opportunity employer dedicated to building an inclusive and diverse workforce.

Benefits:

• Competitive compensation packages; including a long-term equity program.
• Comprehensive group benefits package.
• Company sponsored retirement savings plan.
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including
• Summer Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering.
• Regular virtual and in-person events and socials.