Front Desk Coordinator / Client Care Representative

Job Description

Job Description

Dogtopia, the industry leader of dog daycare, boarding, and spa services has an immediate opening in our new state-of-the art facility in McKinney for an energetic, organized, solution-minded individuals to join our team as a Front Desk Coordinator. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs and people.

What Dogtopia offers you:

· It's always bring your dog to work day!

· Education in basic dog obedience and training

· Fun, dynamic team culture

· Career progression based on performance

· Additional certification program training available

· Competitive hourly wages with flexibility in scheduling

· Learn key skills related to customer service, teamwork, and sales

Now that we have the fun out of the way let’s get into the what you can offer us. Help us make everyday delightful and convenient for our pet parents, and help keep our daycare running smoothly!

· Strive for the highest possible customer satisfaction ratings with every single interaction

· Understanding our Dogtopia-isms, the Rules by which we, as DOGTOPIANSlive by are:

· We LOVE life unconditionally like a dog.

· We STAY loyal to our pack.

· We CHASE the absolute highest standards of safety.

· We PLAY to our fullest potential.

· We TREAT every day like It’s the Most Exciting Day Ever!

The Front Desk staff is our front-line connection to our pet parents and a vital part of creating a welcoming environment.

Duties include:

· Answers emails, calls, and questions from pet parents

· Accurately record health and behavioral notes in daily activity log and communicate those with both shifts

· Is knowledgeable on all services and pricing

· Conduct opening and closing procedures including transaction totals and balancing the cash drawer

· Greeting all customers promptly with a smile

· Effectively communicates health and behavior concerns with pet parents in a professional manner

· Maintain a clean and organized lobby and front desk. Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards

· Consistent and timely attendance

· Adherence to uniform policy

· Completion of all required training

· Manages all transaction on POS and Digital System

· Assists in Social Media

· Manage all scheduling and paperwork associated with daily Meet & Greet appointments

· Scheduling all Daycare, Boarding, and Spa Services

· Communicates any Pet Parent special requirements to Canine Coaches

· Manages all customer check-in/check-out for Daycare, Boarding, and Spa

· Inventory management of cleaning and dog supplies

· Assist in Canine Coach or Rover duties as needed

As a the Front Desk Coordinator you will work with all customers, furry friends and team members to ensure that Dogtopia sets the highest standards of satisfaction, safety and fun. Please take a moment and watch this short video to learn more about the brand: