Front Office Coordinator

Front Office Coordinator (Administrative) Position Summary: The Front Desk Office Coordinator serves as the first point of contact for the organization and plays a critical role in supporting daily administrative operations within a home health and hospice setting. This position is responsible for managing incoming communications, coordinating front office activities, and providing essential support to the intake and clinical teams to ensure efficient and compassionate service delivery. Key Responsibilities: Greet and assist visitors and staff in a professional and courteous mannerAnswer and direct high-volume incoming phone calls, taking accurate messages and responding to inquiries promptlyManage front desk operations, including mail distribution, supply coordination, and general office organizationScan, upload, and maintain patient documentation in accordance with company policies and compliance standardsAssist the intake team with processing referrals, verifying basic information, and ensuring timely documentation flowCoordinate communication between departments to support patient care and operational efficiencyMaintain confidentiality of patient and organizational information in compliance with HIPAA regulationsSupport scheduling needs and provide administrative assistance to leadership and clinical staff as neededMonitor and order office supplies, ensuring adequate inventory levelsPerform additional administrative duties as assigned Qualifications: High school diploma or equivalent required; associate degree preferredMinimum of 12 years of administrative or front desk experience, preferably in a healthcare settingExperience in home health or hospice is a plusStrong organizational and multitasking skills with attention to detailExcellent verbal and written communication skillsProficient in Microsoft Office Suite and electronic medical record (EMR) systemsAbility to handle sensitive information with discretion and professionalismCustomer service-oriented with a compassionate and patient-focused approach Work Environment: Office-based position within a home health and hospice agency Fast-paced environment requiring frequent interaction with patients, families, and clinical staff Physical Requirements: Ability to sit for extended periods and use office equipment such as computers, phones, and scanners Occasional lifting of office supplies (up to 20 lbs) #J-18808-Ljbffr Absolute Home Health & Hospice in