Embassy Suites West Palm Beach - Front Desk Manager OEM

Join Our Team as a Front Desk Manager OEM! At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well‑oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly. Key Skills/Responsibilities Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay. Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher. Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling. Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team. Education & Experience 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience. 5+ years of progressive experience in a hotel or related field with supervisory experience Proficient in Windows operating systems, spreadsheets, and word processing. Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity. Valid driver's license from the applicable state. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information Located less than 5 minutes’ drive from Palm Beach International Airport, this hotel offers airport shuttle services. Features include and an outdoor swimming pool and free Wi-Fi. A flat‑screen cable TV and a seating area are found in the rooms at the Embassy Suites by Hilton West Palm Beach Central. Rooms are also equipped with a microwave and a small refrigerator. A fitness center is available to the guests of Embassy Suites by Hilton West Palm Beach Central. A business center and a hot tub are also on site. A cooked‑to‑order breakfast is available daily. The on‑site restaurant, Atrium, serves American cuisine for lunch and dinner. West Palm Beach city center is less than 10 minutes’ drive from the hotel. The Coral Sky Amphitheater, an open‑air venue, is 8 miles away. #J-18808-Ljbffr Aimbridge Hospitality, LLC