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Patient Account Representative

$20 - $23 per hour

SportsMed Physical Therapy

Job Description

Job Description

SportsMed Physical Therapy is seeking a Patient Account Representative to join our team in Glen Rock NJ. This position will begin training on site in Glen Rock, NJ and transition to Hybrid-Remote after 1-2 months

Responsibilities
  • Respond to high volume of inbound calls to resolve billing and collection issues with patients
  • Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner
  • Properly escalate billing issues where necessary
  • Review new patient records in billing software and initiate billing process
  • Work with clinic staff to resolve patient authorization issues
  • Review existing claims in billing software and follow up on outstanding issues
  • Review outdated claims in billing software to research and resolve as necessary
  • Review outdated claims in billing software and prepare for collection as necessary
  • Follow company processes and procedures carefully
  • Prepare and update summary documentation as required
  • Other duties as assigned by management
  • Ability to meet deadlines and expected collection goals
  • Ability to work independently, and be self-motivated
  • Strong critical thinking and investigative skills.
Qualifications
  • HS Diploma required, two years post-secondary education preferred
  • Minimum 2 years’ experience with medical billing required (1 year with 2-year college degree or greater)
  • Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.)
  • Experience with HRM software such as WebPT preferred
  • Ability to multitask and manage time effectively with minimum supervision
  • Excellent written and verbal communication skills
  • Strong Excel skills
  • Outstanding problem-solving and organizational abilities
  • Keen attention to detail with strong analytical skills
  • A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements
  • Ability to deal positively with coworkers and supervisors, and support management decisions
  • Ability to function as a contributing team member while meeting deadlines and productivity standards
  • Bilingual-Spanish highly preferred
  • Both in-network and out-of-network billing experience
  • Bilingual Spanish
What we offer
  • Competitive pay
  • Excellent career growth opportunity
  • Medical, Dental, Vision, Life and Disability insurance
  • PTO, sick time, paid holidays, 401k
  • Pay Range: $20.00 - $23.00 per hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.

 

#IND3

Vacancy posted 1 day ago
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