RN Operations Manager: Acute Care Operations

GENERAL DUTIES The RN Operations Manager assists in coordinating all aspects of patient care including quality management, customer service and financial outcomes. This role includes planning, development, coordinating, budgeting and financial management, monitoring and evaluating the operations. The RN Operations Manager supports the mission, vision and values of LCMC Health in collaboration with management and physicians in the planning, development and dissemination of programs, policies and procedures and people systems to achieve established goals. The RN Operations Manager is responsible for performance improvement, patient satisfaction and business planning and development as well as the coordination and delivery of resources necessary to be conducted in a manner responsive to the needs of Medical staff and patients. Customer Service Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays behaviors which focus on the customer by doing what is appropriate the first time. Financial Stability Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system, and adheres to related policies and procedures. Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately. Patient Throughput Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput. Performance Improvement Actively promotes and supports LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (patient safety, infection control, HIPAA, etc.). Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform duties in an ethical manner. Ability to work on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Able to apply job knowledge to improve work processes. Management Responsible for providing leadership and successfully overseeing and supporting the staff in the respective areas. Coach, mentor and maintain an effective team by ensuring quality and timeliness of all activities while meeting patient needs. Accepts responsibility for a professional and collegial relationship with medical staff and other departments. Represent the collective interests of the respective areas to provide a global perspective, unified strategy and consistency in communication. Allocate adequate resources, information systems and data management processes for measuring, assessing and improving service line performance. Collaborates with physician leadership, hospital managers and other service line leaders to develop and implement growth strategies. Acts as an enthusiastic advocate for the cardiac rehab program to patients, physicians and employees. Assists Director with integration of policies, procedures and practices including excellent staff competency development and appropriate staffing and productivity to ensure a consistent level of care. Assists the Director in ensuring compliance of Joint Commission guidelines, applicable accreditations, and National Patient Safety Goals. Problem Solving/Decision Making Collaborate with the respective areas to develop and implement plans for the operation of each individual area, including developing an infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the procedural departments. Utilizes critical thinking and the Nursing Process Model to identify problems, make decisions and develop solutions: systematically collects, organizes, and analyzes data specific to a problem objective need or issue. Assists and recommends protocols and guidelines for best practice treatment of patients across the continuum of care. Performs such other duties as reasonably requested by or otherwise necessary to properly assist the operations of the procedure/outpatient and acts as a resource internally and in the community regarding educating others about related topics. Collaborates with others as needed in decision making process; develops and implements plans for alternative and corrective action, evaluates plan and follows up on decisions made in a timely manner. Quality of Work Demonstrates awareness of and identifies quality of care/performance improvement issues or problems for the unit/department. Collaborates with involved disciplines in developing a plan/process or SOC to correct Performance Improvement Issues. Allocates adequate resources, information systems and data management process for measuring, assessing and improving the hospital’s performance and for improving patient safety relative to national patient safety goals. Management/Leadership Encourage high level of staff productivity and profitability by maintaining a working environment that empowers team members to achieve their professional goals and vision of the institution. Supervises and participates in patient care activities including but not limited to assuming responsibilities as direct patient care provider as needed. Facilitates monthly team meetings and other unit established processes to communicate information. Topics to include depends on meeting such as PI data/projects, patient safety issues, infection control, JCAHO standards/compliance, updates, and other team issues. Sets and evaluates measurable objectives for improving hospital performance and patient safety. EXPERIENCE QUALIFICATIONS 5 years Healthcare experience. 3 plus years Leadership/management experience. LICENSES AND CERTIFICATIONS Registered Nursing License valid to practice nursing in the State of Louisiana. American Heart Association BLS-HCP.

ACLS.

SKILLS AND ABILITIES Proven ability to make decisions, solve problems, manage projects and set and maintain goals within a healthcare service line. REPORTING RELATIONSHIPS Does this position formally supervise employees? No. FUNCTIONAL DEMANDS Light: Light physical requirements - Light Work. Exerting up to pounds of force occasionally, and/or up to pounds of force frequently, and/or a negligible amount of force constantly. Physical demands are in excess of those for Sedentary Work. Light work rating applies when walking or standing to a significant degree, or when sitting most of the time but entails pushing and/or pulling of arm or leg controls, or when working at a production rate pace entailing constant pushing or pulling of materials even if the weight of those materials is negligible. PHYSICAL DEMANDS Sitting - Frequent. Standing - Occasional. Walking - Occasional. Climbing – Occasional. Lifting floor to waist level – Occasional. Lifting waist level and above – Occasional. Twisting – Occasional. Reaching forward – Frequent. Wrist position deviation – Occasional. Keyboard use/repetitive motion – Continuous. Talk or hear – Continuous. SENSORY REQUIREMENTS Near Vision – Accurate. Far Vision – Accurate. Depth Perception – Accurate. Hearing – Accurate. OCCUPATIONAL EXPOSURE RISK POTENTIAL Bloodborne pathogens – Not Anticipated. Chemical – Not Anticipated. Airborne communicable diseases – Not Anticipated. Extreme temperatures – Not Anticipated. Radiation – Not Anticipated. Uneven surfaces or elevations – Not Anticipated. Extreme noise levels – Not Anticipated. Dust/particular matter – Not Anticipated. Other – Not Anticipated. POPULATION SERVED Neonate/Infant up to 1 year: No. Youth (1yr to yrs): No. Adult (and up): No. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Children's Hospital New Orleans