Administrative Specialist II / Titling & Licensing Specialist II

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! The position is located in the Bluffton DMV Branch Office in Bluffton, SC. Responsibilities Examines, accepts, prepares, enters and prints all documents required in issuing drivers’ licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and perform edits of the customer's name and address fields. Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. Processes motor vehicle registration requests. Research suspension inquiries, modify registration credentials and issue automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Knowledgeable to verify visual eye screening by physicians’ eye statement or a SCDMV eye test machine, review applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications. Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customers. Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. Minimum and Additional Requirements A high school diploma or equivalent plus clerical experience. Before being certified to administer CDL knowledge skill tests, must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests, and Knowledge Tests. Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests. Additional Requirements The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office. The ability to retain knowledge of DMV policies and procedures and explain policy and procedure to customers. Able to pass New Employee Training and have a working knowledge of the Phoenix System and related hardware. Has the ability to work under pressure during peak workload periods. The Titling & Licensing Specialist II reports directly to the Assistant Branch Supervisor. The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks. Tasks are completed in a climate-controlled office setting. The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training. Benefits Health, dental, vision, long-term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household Equal Employment Opportunity The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Legal Requirements Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. #J-18808-Ljbffr