Customer Service Representative

Job Title: Customer Service Representatives

Location: Richmond, VA

Employer: 4Consulting, Inc

Position Type: Full Time

Worksite: Remote

Position Summary

4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the clients project requirements and company delivery standards.

Essential Duties and Responsibilities

The candidate will be responsible for:

1. Respond to inbound customer inquiries and provide accurate information regarding services, accounts, and program eligibility.
2. Process customer requests, update account information, and maintain accurate records across multiple systems.
3. Resolve customer concerns while ensuring compliance with quality, confidentiality, and service standards.
4. Collaborate with internal teams to support customer needs and deliver exceptional service in a high-volume environment.

Minimum Qualifications

The position requires:

Education

Bachelors degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.

Experience

13 years of experience in customer service, call center operations, or phone-based customer support.

Technical Skills

Customer Relationship Management (CRM), Data Entry, Microsoft Office Suite, Call Center Systems, Account Management, Computer Applications, Documentation, Customer Support Tools

Business / Domain Skills

1. Experience supporting Vermont Health Insurance Exchange and Medicaid customer service environments, assisting consumers with health coverage applications, enrollment, termination, eligibility, and benefit-related inquiries.
2. Experience supporting Medicaid, Qualified Health Plans (Marketplace), and Medicare-related processes, including enrollment changes, identification cards, reporting, coding, and coverage maintenance.
3. Experience assisting consumers with health insurance eligibility, enrollment requirements, financial assistance, life-event reporting, and healthcare profile updates while following state and federal healthcare program requirements.
4. Experience providing customer-focused support within regulated healthcare service environments, maintaining accurate information, protecting sensitive healthcare data, and meeting quality, service-level, and compliance requirements.

Communication

Ability to communicate with technical and business stakeholders.

Documentation

Ability to prepare project documentation, status updates, and deliverables.

Work Authorization

Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.

Certification Required

None

Travel Required

None

Supervisory Role

No

Preferred Qualifications

1. Experience in a call center or high-volume customer service environment.
2. Ability to work independently in a remote environment while managing multiple systems simultaneously.
3. Strong attention to detail, organizational skills, and customer-focused approach.

Equal Employment Opportunity Statement

4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.