Customer Service Representative

Customer Service RepresentativeDavis & Green is looking for a friendly, dependable, and solution-oriented Customer Service Representative to join our growing team. We're looking for someone who genuinely enjoys helping people and takes pride in providing an excellent customer experience. The ideal candidate will listen carefully to customer questions and concerns, respond with empathy and professionalism, and take a proactive approach to finding solutions.This position is a great fit for someone who is organized, communicates well, stays positive under pressure, and enjoys working with both customers and team members.Responsibilities and Duties:Answering customer calls and scheduling service calls in a time-sensitive manner.Updating customer information in the dispatch software during and after each call.Working with management to stay updated on service offerings and changes in company policies.Working with field technicians to ensure they have the information and tools needed to complete their work daily.Maintaining a professional and positive relationship with every caller and client; problem-solving and turning frustrated clients into repeat customers.Qualifications and Skills:Previous customer service experience requiredPrevious experience in construction or home services preferredAbility to always remain professional and courteous with customersAbility to problem-solve, stay organized, and prioritize tasks in fast-paced environmentExcellent verbal and written communication skillsPay: $18.00 - $22.00 an hour depending on experienceAt Davis & Green, we believe in teamwork, accountability, strong relationships, quality work, and exceptional service. We're looking for someone who takes pride in their work, supports their team, and wants to grow with us.BenefitsHealth, Dental & Vision Insurance401(k) MatchingPaid HolidaysPaid VacationOpportunities for GrowthReady to take the next step? Apply today and see what you can build with Davis & Green! Davis & Green is a drug-free workplace.