Customer Service Representative

## Customer Service RepresentativeApplylocations: Morehead City, NCtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR108071**About Us:**At PetDocks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, PetDocks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.**Job Summary:**We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.**Key Responsibilities:*** Greet clients and their pets with warmth and professionalism.* Schedule appointments and manage the clinic calendar efficiently.* Answer phone calls and respond to inquiries promptly and accurately.* Maintain client records and update information as needed.* Process payments and handle billing inquiries.* Assist with administrative tasks such as filing, faxing, and data entry.* Ensure the reception area is clean and welcoming.* Coordinate with veterinary staff to provide seamless patient care.* Handle client concerns and escalate issues to management when necessary.* Stay informed about clinic services and promotions to inform clients.**Qualifications:*** High school diploma or equivalent; additional education or certification in office administration is a plus.* Previous experience in a veterinary or medical office setting preferred.* Strong organizational skills and attention to detail.* Proficient in Microsoft Office Suite and comfortable with practice management software.* Excellent interpersonal and communication skills.* Ability to multitask and handle a fast-paced environment.* Compassionate and patient demeanor with a love for animals.* Availability to work flexible hours, including some weekends and holidays.**Benefits:*** Competitive salary* Health and dental insurance* Paid time off* Employee discounts on veterinary services* Opportunities for professional developmentAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.#LI-MW1At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start. #J-18808-Ljbffr