IT Helpdesk Technician

IT Helpdesk TechnicianYork Space Systems was founded to radically improve spacecraft affordability and reliability, transforming, and enabling next-generation space mission operations worldwide. Today, York is one of the most innovative aerospace companies, specializing in end-to-end customer solutions and the rapid production of spacecraft platforms. York's complete Space Segment Solution includes spacecraft production, payload integration, system integration & test, launch services, ground segment services, and mission operations, enabling customers to leverage York's existing technology solutions to get to orbit rapidly and responsively. We're looking to expand our team across the board.York is seeking an IT Helpdesk Technician. The Helpdesk Technician serves as the primary owner of the service desk function, managing the full lifecycle of incoming requests through Jira with a focus on high-autonomy triage and resolution. As a proactive individual contributor, they provide expert-level support to on-site end-users while driving the continuous improvement of our Entra ID and Intune ecosystem. Beyond day-to-day support, they are responsible for identifying process gaps, authoring technical documentation and executing infrastructure projects that enhance departmental efficiency and security.ResponsibilitiesManage and optimize the Jira Service Management queue; provide expert-level resolution for complex Tier II/III issues and establish efficient escalation workflows.Maintain on-site hardware lifecycles (laptops, desktops, peripherals, and conference room tech) and ensure 100% uptime for local office connectivity.Administer and optimize Microsoft 365, Entra ID, and Intune; manage modern endpoint deployment via AutoPilot and enforce compliance through Conditional Access policies.Identify repetitive manual tasks and develop PowerShell or automation workflows to eliminate technical debt and increase efficiency.Author and maintain a comprehensive internal knowledge base, standard operating procedures (SOPs), and asset configuration documentation.Ensure all endpoints meet security baseline requirements, including patch management, disk encryption, and identity protection.Provide limited after-hours and weekend operations support for business-critical emergencies.Required QualificationsAdvanced proficiency in Windows 10/11 and the Microsoft 365 cloud ecosystem.Proven track record of taking initiative to identify recurring technical patterns and implementing permanent, automated fixes rather than one-off workarounds.CompTIA Network+, Security+, or Microsoft Role-based certifications (e.g., MD-102: Endpoint Administrator).Experience managing the full "cradle-to-grave" process for local hardware—from unboxing and AutoPilot provisioning to secure decommissioning.A self-motivated "operator" mindset with the ability to manage the day-to-day needs of an on-site office independently without direct daily supervision.Exceptional ability to translate complex technical concepts into clear documentation and user-facing instructions.Willingness to work full-time in our Greenwood Village, CO officePreferred QualificationsExperience using PowerShell or Microsoft Graph to automate user provisioning, deprovisioning, and bulk configuration changes.Familiarity with NIST, CMMC, or similar cybersecurity compliance standards.Experience managing iOS devices via Intune or similar MDM platformsIn compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance.Benefits In addition to compensation, York Space Systems is proud to offer a comprehensive benefits package including medical, dental, and vision insurance along with PTO and a 401K. How To Apply Interested candidates are encouraged to apply by clicking the "Apply" link at the top of the page. York Space Systems will be accepting applications on a rolling basis until the position is closed. York Space Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, military or protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Must have permanent authorization to work in the United States. This policy applies to all terms and conditions or employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. YORK SPACE SYSTEMS IS AN EEO EMPLOYER.