Benefits Specialist

Job Description

Job Description

Title: Benefits Specialist - Benefit Initiation

Duration: 11/6/2026 - 12 months

Work Hours: 40 hours/week

Location: 4822 Madison Yards Way, Madison, WI 53705

Position: Hybrid

Note:

Please make sure that the candidates submitted have a minimum of 2 consecutive years of experience with processing benefits, utilizing data sets, navigating new systems, and/or working with complex policies and procedures within a professional setting.  Also, all candidates should have strong communication skills and excellent math skills.

***Candidate may be required to come to the office at least twice a week.  The remainder of the week can be remote depending on the candidate’s preference and workload/business needs. Only accepting candidates that are current WI residents. ***

Job Description:

As a Benefit Specialist, you will support operational staff and managers in member and/or employer services related to the administration of Client’s public employee benefit programs.  You will need to learn complex benefit program requirements for eligibility, enrollment, benefit application and distribution processes.  You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes.  You will need to provide complex information in easy-to-understand formats for various audiences.  Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions.  At times, you may be assigned daily operational tasks such as processing applications and death reports, as well as any other related tasks. This position will also include communicating with members on the phone and by sending email and/or letters.

Qualifications:

Minimally qualified candidates will have experience with the following items:

• Attention to detail
• Adaptability
• Ability to work with large data sets
• Ability to understand and communicate complex data and information.
• Critical and analytical thinking for effective problem-solving
• Working collaboratively with different teams.
• Customer service principles and practices
• Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures
• Capacity to learn new tools, systems, applications, and ability guide and instruct others in using
• Sound time management and ability to manage multiple concurrent assignments
• Obtain relevant information without disclosing confidential information.
• Ability to interact positively with a variety of persons at different levels
• Excellent written, oral, and interpersonal skills