Happy Camper Old Town - Restaurant Manager

About Us We are the marinara‑muddled minds behind Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever‑evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self‑motivated, and willing to take initiative. Location Happy Camper – Old Town – Happy Hospitality 1209 N Wells Street Chicago, IL 60610 Job Summary The FOH manager will oversee and manage the daily operations of the restaurant, as well as take on additional duties as assigned. This role requires varying hours ranging between 9:00am – 4:00am (Monday–Sunday) and additional hours as needed. Our ideal candidate has an entrepreneurial spirit, is a self‑starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast‑paced hospitality company, fast‑tracking their growth and development in an organization with a mission that has real positive social impact, alongside aggressive business goals. Responsibilities Assists in hiring and training staff Ensure guest satisfaction, resolve conflicts and complaints as they arise Contribute to the positive company culture and continue to cultivate regulars Communicate with HR and accounting regarding invoicing and payroll Double check all orders that come in Knowledge of the food menu and table numbers Collect payments whether in cash or credit Issue refunds, and price adjustments Proficiency in Toast POS and OpenTable Strong communication and time management skills Customer satisfaction‑oriented Manage menus in house and through delivery (i.e., DoorDash, UberEats and Grubhub); Customer satisfaction‑oriented Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed Handles disciplining and terminating employees in accordance with restaurant policy Performs daily health inspections and oversees food handling Frequent quality control checks on food Ensure compliance in accordance with capacity and liquor regulations Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies Manages swag inventory and communicates order needs with brand manager Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards Schedules routine maintenance and service on equipment, calls in repairs as needed Takes ownership on tasks and sees them through from start to finish Physical Functions Ability to communicate orally with customers, management, and other co‑workers, both individually and in front of a group is crucial Regular use of the telephone for communication is essential Must be able to exert well‑paced and frequent mobility for periods of up to 10hours or as needed High levels of noise from music, customer and employee traffic Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish Qualifications / Requirements Strong supervisory and leadership skills Excellent interpersonal skills with a focus on customer service Excellent time management and organizational skills Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions Responds well to feedback and constructive criticism Able to professionally communicate information to others and actively listens Ability to provide top‑notch customer service in a fast‑paced environment Able to stand for extended periods of time Able to safely lift and easily maneuver trays of food when necessary Willing to follow instructions and ask questions for clarification if needed Certifications ServSafe Manager Certification Basset Certification Allergen Certification Compensation Details Annual Salary: $65,000 to $75,000 Eligible for Bonus based on Performance and Sales Metrics Benefits Health Insurance Dental Insurance Vision Insurance Paid Time Off Dining Discounts Employment Requirements Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Additional pre‑employment requirements may apply based on the position. Additional Information Department: Front of House Reports to: General Manager, DO, COO Status: Salary FLSA Code: Exempt Location: Chicago Equal Employment Opportunity Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States. #J-18808-Ljbffr