Business Analyst

Under the direction of the Supervisor II with the Division Initiatives and Strategic Coordination Team in the Personnel and Payroll Services Division (PPSD), the incumbent is responsible for leading multiple complex projects, cases, programs, or assignments. The incumbent is expected to performs a wide variety of more critical/responsible analytical assignments related to the maintenance and enhancement of self-service portals (Cal Employee Connect (CEC) and ConnectHR) linked to the Uniform State Payroll and Employment History systems. Assignments include responsibilities for impact analysis, business process analysis, assessment of user needs, coordination of payroll processes, report generation, program evaluation, and consultation on existing systems, problem resolution and creation of new capabilities, and communication and outreach to internal and external customers and business partners.


Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Act as a project lead/facilitator to coordinate projects involving various internal and external stakeholders such as governmental agencies; and provide consultative services and recommendations to management and others.

• Perform analysis to develop requirements for enhancements to self-service portals for state and California State University (CSU) employees and Human Resources (HR) staff, including defining objectives, identifying outputs, clarifying user needs, developing system descriptions and estimating costs.

• Consult with stakeholders to ensure cooperation and acceptance of system changes/modifications.

• Provide mailbox (CEC and ConnectHR) coverage, assess and respond to all user inquiries via email.

• Review and analyze proposed solutions to determine the impact on existing programs. Perform impact analyses and problem resolution, develop alternative solutions, prepare reports with recommended approaches, and implement recommendations.

• Compose system service requests, develop test plans, perform system testing, develop and document business processes and procedures and prepare various communications to internal and external stakeholders.

• Conduct training and user group sessions with end users through initial implementation and during ongoing system enhancements.

• Work directly with subject matter experts and control agencies to plan, organize, and develop an implementation work plan. Develop external and internal procedures for the Division and its clients. Work collaboratively with the Change Control Management and Communications teams to develop strategies for communication plans, including documenting and monitoring business processes, rules, metrics, standard procedures, and proposing solutions and potential alternatives.

• Document and develop desk manuals and create training plans for the various PPSD programs, change management, monitoring the issue and escalation process, workaround processes, and assisting with the Legislative bill tracking.

• Research, review, and develop business process guidelines and procedures to ensure the effective and efficient operation of the employee self-service portal. Perform independent analysis to define problems and issues as well as to identify appropriate resolutions. Track trends and make recommendations to management.

• Represent SCO on focus groups, task forces, internal meetings and facilitate work groups.

You will find additional information about the job in the Duty Statement .

Working Conditions


This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer's market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit's light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-528496


Position #(s):
051-220-5393-999

Working Title:
Business Analyst


Classification:
ANALYST II $6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Facility:
Personnel/Payroll Services Division


Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.

The Personnel and Payroll Services Division (PPSD) of the California State Controller's Office is responsible for ensuring that more than 290,000 state employees are paid accurately and on time. This division manages complex payroll systems, processes employee benefits, and handles a wide range of personnel transactions. By joining this team, you'll be at the forefront of delivering essential services that directly affect the livelihoods of state workers across California.

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

Visit our website to learn more about the State Controller's Office.

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Special Requirements
Take the required examination here: Analyst II Examination


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/27/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


State Controller's Office
Human Resources
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


State Controller's Office
Human Resources
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300


Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to uphold PPSD values: Professionalism, Accountability, Customer Service, Collaboration, and Trust.

• Ability to reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems.

• Experience developing and evaluating alternatives; analyzing data, and presenting ideas.

• Knowledge and understanding of the State's policies and procedures.

• Knowledge of: Principles, practices and trends of public and business administration, including management and supportive staff services such as budget, personnel, management analysis, planning, program evaluation, or related areas; principles and practices of employee supervision, development, and training; program management; the administration and department's goals and policies.

• Ability to consult with and advise administrators or other interested parties on a wide variety of subject matter areas.

• Ability to review and edit reports, establish and maintain project priorities; develop and effectively use all available resources.

• Ability to communicate effectively while using tact and good judgment in a telework and in person environment.

• Ability to work under pressure with changing priorities and/or deadlines in a telework and in person environment.

• Strong customer services skills.

• Ability to work well with others at all levels.

• Excellent attendance and dependability.

• Excellent organizational skills with attention to detail.

• Ability to facilitate work groups and fact gathering meetings.

• Ability to multi-task and manage multiple priorities in a telework and in person environment.

• Ability to be flexible and adaptable in a telework and in person environment.

• Familiarity and/or experience with business process documentation and change control.

• Work effectively in a team environment and also independently.

• Experience with Microsoft Office and project management (e.g., Excel, Visio) applications.

• Ability to handle confidential/sensitive information.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
PPSD Recruitment
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
SCO EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.