HOUSING CASE MANAGER

Job Description

Job Description

Job Announcement

Title:      Housing Focused Case Manager – Adult Shelter  

Regular Full Title:        40 Hours/week    Sunday –         Thursday 3:00PM - 11:30 pm

Hourly:                                 $28 – $30  DOE

Reports to: Program Director/Program Manager 

  Start Date: Open until Filled

The Opportunity:

Are you ready to benefit from 100% employer-paid health coverage and join a team that values balance, growth, and heart for service? Do you have a passion for helping individuals rebuild their lives through housing, stability, and opportunity? If so, Homeward Bound of Marin would love to connect with you.

Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50-year history and strong partnerships across both private and public sectors, Homeward Bound is poised for meaningful growth over the next decade.

Our workplace culture is collaborative, supportive, and family-friendly. We value flexibility, teamwork, and kindness, and encourage staff to take time for rest and renewal through our generous vacation and benefits program.

We are currently seeking a Housing Focused Case Manager to provide services that help individuals experiencing homelessness to secure and sustain housing. This position plays an essential role in delivering short- and long-term case management, supportive services, and access to job training and placement opportunities.

Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

If you have a heart for helping others achieve their goals and thrive in an environment built on compassion and collaboration, we encourage you to apply.

The Candidate

We are looking for a mission-driven, hands-on professional who thrives in both independent and team settings. The ideal candidate is proactive, organized, and committed to empowering individuals on their journey toward stability and independence.

Qualifications and Abilities

• Work well with a team as well as independently. 
• Able to set and keep strong boundaries and limits. 
• Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Ability to sit, and use a computer mouse, keyboard, and monitor for moderate periods of time (1–3 hours per day).
• Ability to stoop, crouch, kneel, and/or crawl on occasion.
• Highly organized and creative individual who excels in prioritizing tasks, managing time efficiently, and displaying initiative, all while maintaining a sense of humor.
• Efficient in handling multiple tasks simultaneously and making quick, informed decisions in fast-paced environments.

Responsibilities

• Manage case load of 10 – 12 participants
• Assist program participants in physical and mental health issues. 
• Participate actively as part of a team with other Homeward Bound staff.
• Communicate effectively (both written and verbal) with team members, supervisors, volunteers, and program participants.
• Maintain proper documentation of relevant interactions.
• Attend weekly program staff meetings, monthly all-staff meetings, weekly supervision with Program Director, and other trainings.
• Report program, client, and facility needs to the appropriate people.
• Conduct weekly case management meeting documenting housing plans and goals.
• Prepare program transfers, daily rosters, and generate reports on key data points as required.
• Provide appropriate community resources as needed.
• Develop and implement customized care and housing plans to meet individual needs.
• Document and track required program outcome measures, respond to requests for information in a timely manner and collect and enter data into data management systems such as the HMIS and Cal Aim systems.
• Perform other duties as assigned.

Relationships

• Establish and maintain open and collaborative relationships with colleagues.
• Greet, communicate, and treat all program participants with respect, dignity, kindness, and an attitude of compassionate service.
• Maintain confidentiality and boundaries related to all program participants.
• Ensure confidentiality standards and maintain professional boundaries in all interactions with program participants.

Education and Experience

• Requirements: Bachelor’s degree in social work, social welfare, psychology or related field or at least 3 years’ experience in a related residential or shelter setting. 
• 3 + years’ experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired.
• Experience in residential and/or housing programs.
• Knowledge of Housing First principles and Low-barrier Shelters.
• Working knowledge of Social Security income (SSI, SSDI, SDI).
• Knowledge of life skills, money management, and basic math skills.
• Strong knowledge of harm reduction, mental health, substance use disorders, and de-escalation required.
• Data system entry experience.
• Competency with MS Windows and Office 365 applications.
• Spanish bilingual highly desirable.

Equal Opportunity 

Homeward Bound is an equal opportunity employer. We stand for justice and equity. We celebrate diversity and we are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. It has always been and continues to be Homeward Bound’s policy that employees should be able to enjoy a work environment free from all forms of harassment and discrimination. We encourage applicants of diverse backgrounds to apply for any open position for which they feel qualified. 

Background Checks

Homeward Bound is committed to providing safe and productive working, learning, and living environments for our staff and clients. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.

Competitive Benefits 

• 100% Employer Paid Medical, Dental, and Vision Insurance 
• Discretionary 403 B match 
• 2.5 weeks of vacation
• 12 paid holidays 
• 12 Sick days annually 
• Employee Assistance Program 
• Free lunch at Admin Site, and more 
• Comprehensive list provided at offer

tions and experience.