Customer Service Coordinator

We are seeking experienced Customer Service professionals, ideally with a background in property management, to deliver exceptional customer experience and thrive in a fast-paced environment. The primary objective is to leverage expertise in resident relations, conflict resolution, and service coordination to maintain a highly customer-focused environment. This position is based in our office in Dallas, TX with the opportunity to work from home Saturday. The Role Responsibilities include, but are not limited to, the following: Create and maintain a high service, customer-focused approach, and environment Work independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leaders Answer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents’ needs Assist on resident portal concerns or general usage questions Act as the day-to-day SME for maintenance operations, ensuring service requests are prioritized appropriately and completed in a timely fashion Coordinate with Field Operations teams to monitor service request dashboards and ensure work orders meet company standards and timelines Assist on both prospect and resident ledgers; answering questions and troubleshooting Complete resident welcome calls and emails Assist with smart home account creation, accessing the locks, realtor codes, and trouble shooting Other activities as assigned by your manager Qualifications and Experience High school or GED 1+ year of administrative or customer service experience, with Property Management experience a plus Previous experience using property management software is preferred Ability to work effectively under pressure and manage escalated calls with a calm demeanor Impeccable detail orientation, with excellent organization skills Good time-management, able to consistently meet goals and deadlines without sacrificing quality Possess effective problem-solving skills Intermediate proficiency in Microsoft Office including Word, Excel, Outlook, and with Adobe Effective communication skills, both verbal and with ability to write clear and concise correspondence We seek applicants who are proactive, self-directed, and highly motivated Additional Information Regular typing, talking, hearing, seeing, reaching, and repetitive motion Routine use of standard office equipment and computers That all duties are performed in a professional and safe manner Standard workdays are Tuesday through Saturday 9am – 6pm with occasional evening and weekend overtime hours Equal Opportunities and Other Employment Statements We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law. #J-18808-Ljbffr Evergreen Residential