Roadside Support Specialist

About the Company U.S. Xpress is one of the nation’s largest asset-based trucking companies, revolutionizing the transportation industry with innovative, custom solutions. We invest in our talent starting day one, offering personal and professional development, employee stock options, profit sharing, 401(k) matching, and competitive pay. Benefits Medical, Dental, and Vision Basic/Supplemental Life Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401(k) with Employer Matching Contribution Employee Stock Purchase Plan Short Term Incentive Program Employee Assistance Program Pet Insurance Paid Parental Leave Location & Compensation USX Headquarters – Fri‑Mon 12:00‑22:30 – Remote not available – Grade HR09 – Compensation Range $19‑$20. Position Functions Receive, document, and resolve incoming driver‑reported maintenance issues. Triage over‑the‑road breakdowns to identify the safest and most efficient resolution. Make safe and cost‑effective decisions to facilitate quick repairs to maximize equipment utilization. Secure management approval for repair expenditures as needed. Escalate complex repair issues to appropriate team members. Secure service for road repairs. Respond to after‑hours calls as needed. Assist drivers in all breakdown situations locally and OTR. Set up road calls and direct drivers to authorized repair facilities. Ensure all DOT/FMCSA regulations, local, state, and internal company procedures and standards are followed. Follow‑up regarding repair completion and payment as needed. Maintain knowledge of DOT and company safety regulations. Build familiarity with mechanical terminology, repair times, costs, and technical platforms used daily. Stay current on incoming emails; respond promptly and professionally. Communicate clearly via phone, e‑mail, and vendor portals. Develop awareness of U.S. geography, terminal locations, and regulations. Document all maintenance events thoroughly in company systems. Review repair estimates and negotiate for cost control. Enter accurate data needed by maintenance, Parts and Warranty teams. Participate in training, coaching, and feedback. Collaborate across levels to harness collective intelligence. Attend meetings and trainings on recent developments. Engage remotely and in‑person with customers to establish rapport. Perform duties as assigned. Education High school diploma or GED required. Associate’s degree in a technical or business field preferred. Years of experience equal to one year per year of college. Experience 1+ year in a call center or customer service environment (2+ preferred). 1+ year mechanical or automotive troubleshooting (required). Experience with Cetaris Maintenance Software, AS400, Microsoft Office preferred. 2+ years in freight or logistics with 1+ in a maintenance‑focused role (preferred). Transportation, Logistics, or Tech industry experience a plus. Skills & Abilities Strong mechanical and technical knowledge; assess equipment concerns and determine appropriate repair path. Excellent communication and problem‑solving skills; clear exchanges with drivers, vendors, and teams. Ability to perform in high‑volume, fast‑paced environment. Quickly learn and master all systems and platforms. High‑speed typing (70+ wpm) with accuracy and proficient navigation. Adept at assessing organizational dynamics and managing change. Efficient, proactive problem solver. Effective cross‑medium communication. Licenses & Certifications Technical diploma or certification in Diesel Technology or related mechanical program preferred. D.O.T. certification or comprehension preferred. OEM certification preferred. Work Environment / Physical Requirements Normal office settings. This description covers general nature and level of work. Employees may be assigned other duties and responsibilities may change. Reasonable accommodations will be made. Equal Opportunity Employment U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. Application Status This role will remain open until filled. #J-18808-Ljbffr