Account Support Rep

Job Description

Job Description

KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions.

Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience. At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.

Position Summary:

The Account Support Representative plays a critical role in supporting day-to-day operations for assigned accounts within the Enterprise division. This individual works closely with the Account Management team to ensure freight is scheduled, tracked, and documented accurately while maintaining clean data across internal systems. The ASR serves as a reliable operational extension of the Account Manager, handling administrative and coordination tasks that allow the Account Manager to focus on customer strategy, growth, and relationship management. This position may also communicate directly with customers on routine, transactional updates such as scheduling confirmations, shipment status, and tracking details.

Essential Duties and Responsibilities :

• Coordinate and confirm pick-up and delivery appointments with carriers, warehouses, and customers
• Provide proactive shipment tracking and status updates to internal teams and customers
• Maintain accurate and up-to-date shipment and account data within the TMS
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.)
• Assist Account Managers with back-end account support, reporting, and operational follow-up
• Monitor shipments for potential issues and escalate exceptions to the Account Manager as needed
• Support overall account accuracy, compliance, and service-level expectations

Competencies:

• Highly organized and detail-oriented
• Ability to multitask and manage competing priorities
• Dependability and strong sense of initiative
• Effective written and verbal communication
• Coachable and receptive to feedback
• Team-oriented mindset with a problem-solving attitude
• Proficient in Microsoft Office applications and TMS systems

Education/Experience:

• High school diploma or GED required
• Some college or relevant coursework preferred
• Minimum of 1-2 years of experience in logistics, operations, or administrative support roles