AR Staff Accountant

Accountant, Order-to-CashKenect is seeking an Accountant, Order-to-Cash to own the daily execution of our customer cash receipts, collections, and accounts receivable operations. This role consolidates two previously separate positions into a single owner inside the Accounting department, removing the handoff between collections and cash application and placing both inside the team that owns the underlying processes, systems, and controls. This is a hands-on, in-office operational accounting role with real ownership. You will make sure cash comes in the door, gets applied correctly, and reconciles — and you will be the daily point of contact for customers carrying outstanding balances. You will own three recurring reconciliations, including the monthly AR subledger-to-general-ledger reconciliation, and publish daily collections reporting that is read by the executive team. You will operate within delegated approval authority and escalate above it. Strategic collections initiatives — the customer payment portal, dunning configuration, and paywall enforcement — are owned and built at the manager level. You will execute within them, and your day-to-day insight will shape how they are designed.What You Will Be DoingCash Receipts & Application — dailyProcess and deposit physical customer checks with complete supporting documentationEnter cash receipts and apply payments to the correct customer accountsApply direct ACH payment entries in SalesforceCollections & Past-Due Outreach — dailyProactively contact customers with past-due balances by email and phone, following the established escalation workflowCoordinate with customer accounting departments to clear payment blockers — missing invoice, awaiting purchase order, portal submission, pricing disputesPartner with Sales, Account Management, and Customer Success on accounts needing relationship-level intervention, and escalate accounts that require itNegotiate payment timing and payment plans within delegated authority; escalate anything beyond itPayment Platform Monitoring & Disputes — daily and as neededMonitor Stripe for non-standard and incomplete transactions; investigate, flag, and resolve anomaliesResearch and respond to payment disputes and chargebacks within service-level expectationsBilling Adjustments & Credit Processing — as neededPrepare and process customer credit notes with appropriate support and approvalConvert negative invoice lines into properly supported credit adjustmentsOEM & Partner Billing Administration — monthly and ongoingSupport monthly billing for assigned OEM and partner accountsSubmit invoices through partner portals, track payment status, and follow up on remittanceMaintain visibility on partner past-due balances and expected payment datesCommercial relationship ownership remains with Business Development; coordinate with the relationship owner on any issue requiring a commercial conversationReconciliations & Close Support — weekly and monthlyReconcile the accounts receivable subledger to the general ledger monthly, clearing reconciling items within the close windowReconcile undeposited funds and perform manual cash reconciliation weeklyReconcile the credit card clearing account weekly to ensure all transactions are properly recordedSelf-resolve reconciling items within delegated limits and escalate anything largerAR Reporting & Cash Forecast Input — daily and weeklyPublish a daily past-due summary for leadership — segment splits, payment-method mix, named account status with current commentary, and OEM detailMaintain AR aging reports and dashboards; surface trends and exceptions rather than raw dataProvide expected cash receipts timing to Finance as a recurring input to the company cash forecast, and flag anticipated write-offs where relevant. Finance owns the cash forecastPrepare weekly AR summary reporting for managementSystems & Data Integrity — dailyMonitor and resolve Salesforce-to-Intacct sync errors to maintain data integrity between systemsExecute within the dunning and payment-portal configurations maintained at the manager level; report defects and improvement opportunitiesProcess Improvement, Documentation & Project SupportAuthor and maintain standard operating procedures for owned processesIdentify bottlenecks in the daily cash and collections cycle and deliver adopted process improvements, including AI-assisted automation of recurring reportingProvide ad-hoc project support and general accounting assistance as assignedSkills & QualificationsExperience: 1-3+ years of experience in accounts receivable, billing, or collections roles. Experience in a B2B SaaS or subscription-based business is a strong plus (understanding of recurring billing, invoices, and subscription lifecycles). Experience collecting past-due balances through OEM or large-partner payment portals is also a plus.Education: Bachelor's degree in finance, accounting, business, or a related field is preferred (or equivalent work experience in AR/collections).Accounting/Finance Skills: Solid understanding of accounts receivable processes and basic accounting principles. Able to read an aging report and identify priority items. Comfortable with financial data analysis and reporting on metrics like aging, DSO, collection efficiency, etc.Technical Skills: Proficient in Microsoft Excel. Experience with financial software such as Sage Intacct (or another ERP/accounting system) and Salesforce CRM (especially Salesforce Billing) is highly desirable. Experience with payment processing systems like Stripe and familiarity with automated dunning tools or payment portals will be beneficial. Ability to quickly learn new software is required.AI Proficiency: Proficient in using AI to think through and brainstorm on complex ideas and to complete tasks with efficiency and effectiveness, verifying output before it ships.Communication & Interpersonal Skills: Excellent written and verbal communication skills. Strong negotiation skills to work out payment solutions and the tact to maintain positive customer relationships while resolving delinquencies. Comfortable collaborating with internal teams – you'll be working daily with Sales reps, CSMs, and executives.Organizational Skills: Exceptionally detail-oriented and organized. Able to keep track of a large volume of accounts, follow a schedule for reminders, and update statuses regularly. Capable of creating structure and process where it may not exist.Initiative: Self-motivated and process-improvement minded. You're not afraid to suggest new ideas to improve efficiency (whether it's a new software tool or a tweak in the workflow). Willing to take ownership of projects like the payment portal rollout or integration of a paywall feature and see them through in collaboration with others.Professionalism: Positive attitude and customer-centric approach – you represent Kenect in financial matters, so professionalism is a must. Able to enforce policies (like payment terms or service hold for non-payment) firmly but fairly.Other: Ability to work on-site at our Pleasant Grove office four to five days a week — daily cash receipts and check deposits run through our on-site remote deposit capture, and this is a highly collaborative role.Our Company Values We Hope You ShowcaseUnwavering Customer ObsessionSee it, Solve it, Get it DoneBuild, Adapt, WinWhat Kenect Offers!Health, Dental, Vision, Life & Disability InsuranceYour birthday is a paid day offOnsite gymBreakroom full of snacks and drinksConvenient location next to freeway entrance/exitWe believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us