Field Hardware Operations Technician

Field Hardware Operations Technician

Treeswift is looking for a hands-on Field Hardware Operations Technician based in San Francisco to support the deployment, maintenance, and reliability of AI-powered field systems operating across major utility environments.

As Treeswift scales from pilot deployments into operational fleet deployments, hardware reliability becomes critical. This role will directly impact system uptime, deployment velocity, and customer success across some of the largest utilities in the country. This role sits at the intersection of hardware operations, field deployment, and customer support.

What You'll Do:

• Support operational uptime of deployed field systems across major utility environments throughout California.
• Inspect, troubleshoot, and repair our hardware systems daily across wildfire-prone utility infrastructure
• Follow diagnostic checklists and resolve issues before they escalate
• Communicate directly with utility staff in a professional, customer-facing capacity
• Coordinate with our engineering team to flag recurring issues and share field feedback

Who You Are:

• You enjoy working hands-on with hardware systems in real-world environments
• You have hands-on experience with tools and electronics
• You're detail-oriented and methodical — you follow a process and don't cut corners
• You're a strong communicator — you're comfortable communicating with customers on site and internal technical teams
• Based in San Francisco with personal vehicle and a consistent record of dependability/punctuality. Mileage reimbursement, travel/per diem available.
• Experience with soldering, hardware diagnostics, or electronics repair is a plus

What We Value

• Mission first. We value team members who are focused on working towards the best outcomes for the customer and the business.
• Curiosity. We are constantly learning – from each other and from our customers. We aren't afraid to learn we were wrong in the process and adapt our approach accordingly.
• Owner's mindset. If you see an opportunity for improvement, run with it. We believe that good ideas can come from anywhere, no matter your role.

Benefits

• Comprehensive medical, dental and vision insurance
• Life insurance package and disability coverage
• Stock options
• Paid leave for new parents
• Unlimited PTO
• 401K

Salary

The estimated salary range for this position is $65,000 to $95,000. Total compensation for this position is determined by skills, qualifications, relevant work experience, location, and other factors.

Treeswift is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.