IT Support Specialist

Purpose This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction. Key Missions Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket Supports the installation and maintenance of operating systems, software and applications within the right standards and processes Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards Manages IT assets (computer and communications equipment, servers, and licenses) Manages and coordinates access to IT tools while ensuring compliance with security standards Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability Manages complex and major issues and tasks Proposes and implements improvement ideas Provides training to end users and transfers knowledge to other IT members Works with full autonomy #J-18808-Ljbffr