Desktop Support Technician
Global Technology Solutions
Responsibilities Image and configure Linux laptops/workstations. Install approximately 10–15 required applications. Ship new devices to end users and collect old devices. Provide Level 1 and Level 2 hardware/software break‑fix support. Manage the complete device lifecycle, including inventory and asset tracking. Meet agreed Service Level Agreements (SLAs) for response and resolution. Work with: Bash scripting AI tools to assist with automation and scripting Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools. Windows Device Support Provide deskside ("hands and feet") support for hardware, software, and operating system issues. Install and troubleshoot: Microsoft 365 (Office 365) Outlook Excel Word PowerPoint Teams OneDrive Adobe applications Other business applications using knowledge articles. Configure and troubleshoot email. Perform device lifecycle management and asset tracking. Meet contractual SLA targets. Support conference rooms, including setup, troubleshooting, and readiness. Required Technical Skills Linux administration and troubleshooting Windows 10/11 support Bash scripting Ansible Omnissa Workspace ONE (or other MDM tools) Microsoft 365 administration and troubleshooting Hardware diagnostics and break‑fix Asset and lifecycle management Conference room/AV support Strong customer support and communication skills Ideal Candidate Profile 2–5+ years of IT desktop support experience. Experience supporting both Linux and Windows environments. Knowledge of endpoint management and device imaging. Ability to troubleshoot both hardware and software issues independently. Familiarity with automation, scripting, and AI‑assisted workflows. Excellent communication, documentation, and customer service skills. Experience working within SLA‑driven enterprise support environments. This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support , making it well‑suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment. #J-18808-Ljbffr
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