Senior Key Holder

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living traveling and creatingfountain pens notebooks house shoes small leather goods sunglasses bags and ritual objects.

Our brand combines elevated Japanese design sensibility European craft influences and a uniquely personal retail experience that encourages presence slowness and intention. With strong in-store storytelling and an expanding digital presence Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Senior Key Holder Role Overview
As a Senior Key Holder at Topdrawer you are a trusted extension of store leadership playing a critical role in day-to-day operations and long-term brand addition to opening and closing the store you take ownership of key areas such as merchandising operations and team development. This is a hands-on developmental role for someone on the path to Assistant Store Managereager to learn how to run a business from the ground up while inspiring others through service storytelling and operational excellence.

Whether refining the shop layout for a new product launch or leading the team during peak hours you help maintain the stores energy organization and elevated customer experience.

Key Responsibilities

Customer Experience & Community

• Deliver an intentional educational and personalized customer experience

• Share product knowledge and brand storytelling to build lasting relationships

• Represent Topdrawers values of slowness curiosity and meaningful connection

Team Support & Leadership

• Act as the lead on the sales floor during opening/closing shifts and peak periods

• Support onboarding mentoring and training of new team members

• Model a positive inclusive team culture through clear communication and accountability

Store Operations & Merchandising

• Take the lead on visual merchandising floor sets and stock replenishment

• Partner with leadership to uphold visual standards and execute seasonal displays

• Own key operational tasks such as inventory receiving supply orders and task delegation

• Support store maintenance and cleanliness with attention to detail and care

Sales & Business Support

• Partner with management to monitor KPIs and strategize improvements

• Learn to analyze sales data manage scheduling priorities and assist with store planning

• Actively contribute to daily weekly and monthly goals for revenue conversion and service

You Are

• An aspiring retail leader with 2 years of customer-facing retail experience

• Curious about the why behind business decisions and excited to learn retail operations

• Organized and dependable with strong follow-through and attention to detail

• Passionate about intentional living sustainability and creativity in all its forms

• A strong communicator who thrives in a team-first environment

• Motivated to grow into Assistant Store Manager and beyond

Why Join Topdrawer

Be part of a global creative community rooted in timeless functional design. Work for a mission-driven company that values originality sustainability and meaningful connection. Join a team where your creativity leadership and ideas truly matter.

Benefits Part-Time:

• Full-time (hourly)

• Generous Employee Discount

• Medical Dental and Vision Insurance

• Flexible Spending Accounts (FSA) for Health and Dependent Care

• 401(k) Retirement Plan (IRA) with Company Matching

• Commuter Benefits

• Monthly Sales Commission Opportunities

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race color religion sex sexual orientation national origin age disability military status or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process please contact .

Topdrawer will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position