Service Desk Technician (Tier 1)
$16 - $18 per hourFull-time
Logicalis, Inc.
Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities
- Provides support via phone, e-mail and chat to employees of corporate clients.
- Assists users in troubleshooting Outlook.
- Provides support for Microsoft Operating Systems (Windows7, Windows 10).
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Maintains regular and punctual attendance.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues.
- Controls user's computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with client service expectations.
- Trade School Certificate or Associate Degree in related field.
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including:
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
- None
- Strong technical and client interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Excellent oral, written, technical, and business communication skills.
- Ability to multi-task and work in fast paced environment.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Washington DC vacancy
$45k - $60k
...Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote... ...assigned Support various IT needs, from help desk tickets to onsite installations (ability to...SuggestedFull timeWork at officeRemote workRelocationMonday to FridayShift workDCA Technology Partners
Alexandria, VA12 days ago- ...Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate... ...career to the next level! We deliver essential technological services to our customers in support of their missions to sustain...SuggestedWork at officeLocal areaRemote work
Chenega Corporation
Arlington, VA2 days ago - ...Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting... ...with hardware and software issues, maintain compliance with Service Level Objectives, and contribute to continuous process...Suggested
Chenega Corporation
Arlington, VA3 days ago - ...Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons...SuggestedWork at officeRemote work
The Tatitlek Corporation
Washington DC2 days ago - ...Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 1. ~~~ Position contingent upon contract award ~~~ Multiple positions available. Location: Washington, DC ... Hybrid work model with a combination of onsite support at the client site and...SuggestedContract workTemporary workLocal areaRemote workFlexible hours
GTSC
Washington DC4 days ago - Leidos in Alexandria, Virginia is seeking an experienced SME Service Desk Analyst (Tier 1) to deliver enterprise data and analytics products. The role involves providing advanced technical support, resolving user issues, and improving service desk operations. Ideal candidates...
$65.65k - $118.68k
Leidos Inc is seeking an experienced Journeyman Service Desk Analyst (Tier 1) in Alexandria, Virginia. This role involves supporting the delivery and enhancement of enterprise data and analytics products across multiple DoD organizations. Candidates should have a Bachelor...- ...better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced SME Service Desk Analyst (Tier 1) Lead to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple...
- Njvc LLC is seeking a Tier 1 Help Desk Analyst in Arlington, VA. This role involves providing first-level support for IT systems, diagnosing issues, and ensuring user satisfaction. The ideal candidate will have a relevant degree or equivalent experience, DoD IAT Level...
- Dormont Manufacturing Co is looking for an experienced SME Service Desk Analyst (Tier 1) to support enterprise data and analytics products for the Department of War. This role involves technical support, ensuring compliance with SLAs, and analyzing service desk trends....
- Leidos is seeking a Journeyman Service Desk Analyst (Tier 1) in Alexandria, Virginia. In this role, you'll serve as the primary point of contact for users, provide technical support, and track service desk activities. Candidates should have a Bachelor’s degree and relevant...
- ...government to manufacturing and financial services. Sporting scalable and diverse business... ...following position: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote... ...leadership, engineering teams, service desks, and government counterparts Strong attention...Remote work
Optima Global Solutions
Washington DC3 days ago $65.65k - $118.68k
...informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Journeyman Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations...- Leidos is seeking an experienced Senior Service Desk Analyst (Tier 1) in Alexandria, VA. The candidate will provide technical support and resolve service desk tickets, ensuring compliance with SLAs. This role requires an active TS/SCI clearance and a relevant degree with...
- ...GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...the exceptional technical and customer service skills to resolve issues as quickly and... ...MAKE AN IMPACT Provide independent Tier 1 technical support to diagnose and resolve...Work at officeRemote workAll shiftsShift workNight shiftWeekend work
- Leidos Inc is seeking an experienced Senior Service Desk Analyst (Tier 1) in Alexandria, Virginia to support mission-critical data and analytics products for the Department of War. Responsibilities include providing technical support, troubleshooting user issues, and ensuring...
- Apavo is hiring a Tier 1 Help Desk Analyst in Arlington, VA to provide technical assistance to users. This role involves troubleshooting IT issues and ensuring effective service delivery for unclassified and classified systems. The ideal candidate should have at least 3...
- ...document customer reports of incidents and service requests through telephone, voicemail,... ..., and personal visits to the Service Desk. Interface directly with supported end-users... ...messaging/chat with end users and technicians. Troubleshoot, document, track, resolve,...Work at officeRemote work
AAC
Washington DC28 days ago - Leidos Inc is seeking an experienced SME Service Desk Analyst (Tier 1) Lead in Alexandria, Virginia. This role involves leading Tier 1 Service Desk operations, managing user requests and incidents, and supervising a team of analysts. Candidates must have an active TS/SCI...
- Service Desk Technician II Federal Prison Industries (UNICOR) - Information Technology Services Contract... ...nationwide. Responsibilities include providing Tier II technical support for desktops,... ...Certification (may be substituted for 1 year of experience) Required Technical...Full timeContract workWork at officeRemote workMonday to FridayShift work
- A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active...Full time
- Inserso Corporation is seeking a Service Desk Specialist in Washington DC to provide Tier 1 support for our DOJ OJP customers. This role involves answering phone and email inquiries, resolving technical issues, and maintaining ticket systems. The ideal candidate will have...
- ROCS Grad Staffing is looking for an IT Help Desk Specialist in Arlington, Virginia. This role focuses on providing technical support... ...ideal candidate should have strong troubleshooting and customer service skills, preferably with experience in Microsoft environments. Military...
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...Hourly payFull timeWork at officeLocal areaRemote work$30.44 - $41.18 per hour
...None Job Family: Technical Support Services Job Qualifications: Skills:... ...has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...WILL MAKE AN IMPACT: Provide routine Tier 1 technical support to onsite and remote...Hourly payFull timeTemporary workPart timeImmediate startRemote workWorldwideAll shiftsFlexible hoursShift workNight shiftWeekend work- ...to Remedy work logs to be viewed by Service Desk Analysts and by the user community to... ...GOTS products. Escalate tickets to Tier II/Tier III Technicians if an incident or request cannot be resolved... ...excellent troubleshooting skills. ~1-2 years' experience in technical...Work at officeRemote workWeekend work
- ...Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2. Position contingent upon contract award. Multiple positions... ...Company Description Datawiz delivers secure, ITIL-aligned Tier 1–3 IT support services to Federal Government clients...Contract workTemporary workLocal areaRemote workFlexible hours
GTSC
Washington DC4 days ago - ...GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our... ...the exceptional technical and customer service skills to resolve issues as quickly and... ...MAKE AN IMPACT: Provide foundational Tier 1 technical support to onsite and remote...Work at officeRemote workAll shiftsShift workNight shiftWeekend work
- ...Job Description Job Description Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 1 Lead ~~~ Position contingent upon contract award ~~~ Multiple positions available. Location: Washington, DC ... Hybrid work model with...Contract workTemporary workLocal areaRemote workFlexible hours
$49.9k - $100k
CACI International Inc is looking for an Enterprise Service Desk Analyst I to provide frontline IT support for FEMA employees. This role involves... .... Candidates should possess a Bachelor’s Degree and at least 1 year of experience in a help desk environment. The position...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!
Related searches
- application support technician Washington DC
- personal computer support technician Washington DC
- help desk assistant Washington DC
- technical associate Washington DC
- life support technician Washington DC
- tech aide Washington DC
- technical support analyst Washington DC
- help desk technical support Washington DC
- technical support specialist Washington DC
- senior IT support technician Washington DC