Help Desk/Print Support Technician

Job ID: VA-813974 (94991020)

Remote/Local Help Desk/Print Support Technician (In-person IV/Onsite Training) with MS 365, ServiceNow/Jira experience

Location: Richmond, VA (VITA)
Duration: 6 Months

Skills:
Microsoft 365 Required 5 Years
Strong communication and interpersonal skills and detail oriented Required 5 Years
Strong analytical and troubleshooting skills Required 5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
Commitment to delivering high quality end user support and customer service Required 5 Years
Experience in a help desk or technical support role. Required 5 Years
Knowledge of IT systems Required 5 Years
Knowledge of print services environment Desired 2 Years

Description:
VITA Print Service Support Technician Phone and In Person IVs required!
ON SITE Training period required, then can be remote (see below)

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.