Product Specialist

Payrate: $30.00 - $35.00/hr.


Summary:
The main function of this role is to be the subject matter expert on a product throughout its development. The specialist will provide technical advice to customers concerning their product and demonstrate the value of product technology to advance customer objectives.


Responsibilities:

• Provide coordination, sales enablement, and administrative support to channel sales initiatives and partner programs related to software and solutions offerings.
• Support channel enablement activities through coordination of training sessions, administrative coordination, pipeline tracking, and opportunity follow-up.
• Assist with scheduling and coordination of sales reviews, partner meetings, and sales enablement sessions.
• Prepare sales reports, pipeline summaries, dashboards, and business review materials.
• Coordinate follow-up actions from customer meetings, partner discussions, and internal sales reviews.
• Help maintain backlog/order tracking, CRM updates, and opportunity status reporting.
• Assist with software migration coordination and partner onboarding activities.
• Facilitate communication between internal teams and channel partners regarding ongoing projects and support requests.
• Contribute to partner adoption initiatives and operational support programs related to software and solutions offerings.
• Assist with gathering market feedback, customer requests, and partner activity updates for internal reporting purposes.
• Coordinate administrative support activities for pilot programs, partner initiatives, and sales operations processes.
• Provide insight and thought leadership to customers concerning the applicability of highly complex products.
• Analyze and apply industry, competition, and market knowledge to present the positive value of solutions.
• Recommend product and service configurations to assist with any system design and integration necessary.
• Develop and implement a company-wide go-to-market plan, working with all departments to execute.
• Ensure product quality expectations are defined and known across the team.

Qualifications:

• Bachelor's degree in a related field required. MBA or other related advanced degree preferred.
• 5-7 years of experience required.

Desired Skills:

• Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Pay Transparency: The typical base pay for this role across the U.S. is: $30.00 - $35.00 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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