Product Specialist

Location 12544 Riata Vista Circle,Austin, TX, 78727,United States Employee Type Exempt Required Degree High school Manage Others No Overview We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team. Here, you’ll find more than a job. You’ll find a place where: Relationships matter. We get to know our members and walk with them through life’s milestones. Community comes first. Giving back and making a difference is part of our DNA. Every role has purpose. Your work makes an impact far beyond the day-to-day. If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us. What's in it for you? Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career. Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry. Full Benefits Package: Enjoy competitive benefits that include: Rotating Saturdays and Sundays offfor a healthy work-life balance. Choices of Medical, Dental, Vision, Life and AD&D Insurance. Optional Critical Illness, Accident, and Hospital Indemnity Benefits. 16 hours of paid volunteer time annually to give back to your community. Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones. 401k plan with up to 7% employer match to help you secure your future. Tuition reimbursement for continued education and personal growth. Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs. Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks. Schedule and Work Environment Monday - Friday from 8:00 am - 5:00 pm Flexibility required and occasional weekends Ability to work hybrid after training What You'll Do as a Product Specialist In the Product Specialist role, you will support the ongoing enhancement, maintenance, and strategy for the assigned product. Assist in the development of the product roadmap by collaborating with all departments and external vendor partners. Ensure that all integrated software and applications deliver full functionality. Track and report on product metrics. Provide support to credit union team members to assure they are positioned to provide a top-tier member experience. Duties and Responsibilities Product Strategy and Roadmap Support Support the ongoing enhancement, maintenance, and strategy for the assigned product. Assist in development of the product roadmap through collaboration with departments and external vendor partners. Contribute to roadmap development by leveraging employee feedback and translating it into business requirements. Assist the product owner in delivery of enhancements and implementations. Identify opportunities to improve efficiency and member and employee satisfaction and recommend actions. Stay ahead of trends in FinTech and related systems through internal and external networking. Cross-Functional Collaboration and Change Enablement Enact organizational change by engaging credit union team members and external vendors. Ensure product and integrated application capabilities align with and support the strategic plan. Collaborate with internal subject matter experts on departmental system reviews. Coordinate efforts of internal and external project team members. Keep stakeholders and project team members informed with clear, concise, and accurate communication. Product Operations and Administration Oversee day-to-day product operations and processing. Develop and generate reports in support of business needs. Work with team members to schedule and automate operations and processing duties where applicable. Perform recurring administrative, operator, or maintenance tasks as required, including after hours, weekends, and holidays. Provide helpdesk assistance when needed. Data, Reporting, and Performance Analysis Track and report on product metrics. Use a data-driven approach to evaluate product and related application performance. Make recommendations to improve employee and member experience based on performance analysis. Provide support in data gathering for risk assessments and audits. Training, Documentation, and Knowledge Management Ensure internal training is established for key feature functionalities. Work with appropriate teams to confirm frontline staff maximize use of features and enhancements. Assist in creating and maintaining documentation that serves as Atlas and training manual. Support credit union team members so they are positioned to deliver a top-tier member experience. Process Improvement and Member Experience Assist with departmental system reviews to develop best practices. Focus on creating efficiency and consistency in frontline processes. Enhance continuity of member experience across branch, phone, and mobile channels. Recommend improvements in efficiency and member and employee satisfaction. Project Coordination and Implementation Support Establish project timelines and milestones. Use project schedules to manage work and track task completion. Coordinate project-related activities. Support delivery of product enhancements and implementations. Risk, Compliance, Vendor, and Financial Support Provide support in coordinating and responding to risk assessments and audits. Assist in development and management of the IT budget. Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment and annually thereafter. Complete compliance and career development training as assigned. Other duties as assigned. Qualifications Must Haves as a Product Specialist Skills: Growth mindset, verbal & written communication, attention to detail, data & program analysis, creativity. Education: High School diploma or equivalent. Nice to Haves as a Product Specialist Experience: 2+ years working on cross-functional teams or implementations or in a similar role #J-18808-Ljbffr