Assistant Manager of Resort Experience Concession Operations

Job Description The Assistant Manager of Resort Experience – Concessions & Event Operations supports the planning, coordination, and execution of seasonal and special event operations. This role serves as a key partner to the Manager of Resort Experience, assisting with operational planning, concessions readiness, team supervision, and on-site execution. The Assistant Manager ensures events operate smoothly, safely, and in alignment with guest experience standards while supporting labor planning, training, and cross-functional coordination. Event Concessions & Operations Management Lead and oversee all event concession operations, including food stands, beverage service, bars, and mobile concession locations. Manage day-to-day concession activities, ensuring efficient service, product quality, cleanliness, and compliance with health and safety standards. Oversee inventory management, ordering, receiving, and stock control for all concession food, beverage, and operating supplies. Coordinate and execute food preparation for event concession offerings, including pretzels, kettle corn, churros, donuts, cookies, and other specialty event products. Develop and maintain product preparation standards, recipes, portion controls, and quality assurance procedures. Recruit, train, schedule, and supervise concession team members, bartenders, and back-of-house staff to ensure exceptional guest service and operational efficiency. Monitor labor, food costs, beverage costs, and inventory variances while identifying opportunities to improve profitability and operational performance. Collaborate with Event Operations teams to support event setup, execution, guest flow, and overall event success. Assist with planning and execution of seasonal events and special activations, ensuring concession operations align with event objectives. Maintain compliance with liquor laws, food safety regulations, cash handling procedures, and company policies. Analyze sales trends, guest feedback, and operational metrics to continuously improve concession offerings and guest experience. Support overall event operations as needed, including logistics coordination, vendor management, and cross-departmental communication before, during, and after events. Team Leadership & Supervision Provide on-site supervision for seasonal operations and concessions colleagues. Support onboarding, training, and daily coaching of event teams. Assist with timekeeping accuracy, breaks, and shift coverage adjustments. Serve as a visible and approachable leader during peak event hours. Guest Experience & Support Support guest service recovery efforts, escalations, and special requests. Ensure all guest interactions align with brand standards and service expectations. Administrative & Operational Coordination Support hiring processes, including interviews, onboarding, and colleague tracking. Assist with uniform distribution, tracking, and compliance for operations teams. Help maintain operational documentation, checklists, schedules, and daily reports. Communicate operational updates, challenges, and recommendations to leadership. Safety & Compliance Support adherence to safety procedures, food and beverage compliance, and operational policies. Monitor event environments for hazards and elevate concerns as needed. Assist with incident documentation and follow-up when required. Qualifications Minimum of 2–4 years of experience in event operations, hospitality operations, concessions, or guest experience environments. Minimum of 1–2 years of experience in Food & Beverage leadership Experience supporting high-volume or seasonal operations. Demonstrated leadership or supervisory experience. Strong organizational, time-management, and problem-solving skills. Ability to remain calm and adaptable in fast-paced environments. Excellent communication and interpersonal skills. Availability to work flexible schedules, including evenings, weekends, and holidays. Preferred Qualifications Bachelor’s degree in Hospitality Management, Event Management, Business, or a related field. Experience in luxury hospitality, destination resorts, festivals, or attractions. Familiarity with concessions or bar operations, inventory management, and compliance. Experience with seasonal hiring, onboarding, or training programs. #J-18808-Ljbffr FAIRMONT